My extensive 11-year experience in the BPO industry, and 5 years as an Operations Manager in affiliate marketing, has honed my expertise across various Lines of Business (LOBs). These include travel, healthcare, insurance, finance, telecommunications, and affiliate marketing, encompassing both Inbound and Outbound operations. I commenced my journey as a customer service representative and progressively climbed the corporate hierarchy to attain the role of a team lead before transitioning into the affiliate marketing sector.
In my role as an Operations Manager in affiliate marketing, I successfully oversaw and optimized campaigns, managed affiliate relationships, and drove revenue growth through strategic initiatives. I collaborated with cross-functional teams to ensure seamless operations and leveraged my knowledge of MS Office, Content Management, Lead Generation, and Social Media to enhance affiliate marketing efforts.
Proficient in handling multifaceted tasks, I possess the ability to perform effectively even under high-pressure situations. My intrinsic motivation and unwavering focus drive me to consistently achieve my objectives, both in BPO and affiliate marketing domains. My organizational skills are exemplary, and I exhibit a strong aptitude for following instructions meticulously. I actively seek and value constructive feedback and appreciate the wisdom shared with me.
I am dedicated to meeting deadlines and willingly contribute to additional tasks when required. I consider myself an invaluable asset to any organization, and I am confident in my ability to support your evolving needs, drawing from my extensive experience as an Operations Manager in affiliate marketing and my broader BPO background.
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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