Your Go-To VA for Organized Workflows & Excellent Customer Support (8+ Years Exp

Proficient in handling high volumes of customer emails while maintaining accuracy, tone, and confidentiality. Experienced in creating detailed reports, documenting interactions, and ensuring follow-up communication aligns with company policies and service standards.

I worked as a Sales Consultant for Telstra (Australia), specializing in resolution-based selling. I handled customer concerns and identified opportunities to offer the right products and upgrades based on their needs. Through a consultative approach and strong communication, I consistently exceeded targets and was recognized as one of the top sellers.

Over 5 years of experience delivering exceptional customer service to international clients in both banking and retail sectors. Skilled in managing inquiries, resolving disputes, and maintaining high customer satisfaction through empathy and professionalism.

Experienced in identifying client needs, presenting suitable products or services, and closing sales. Consistently exceeded sales goals by using consultative selling techniques and building long-term customer loyalty.

I was cross-trained as a Claims & Disputes Specialist at JPMorgan Chase, where I handled claim investigations, reviewed account activity, and submitted disputes in accordance with bank policies. This role required strong attention to detail, accuracy, and the ability to assess cases efficiently.

Strong background in handling delinquent accounts, negotiating payment arrangements, and maintaining compliance with financial regulations. Proven ability to recover balances while preserving positive client relationships and upholding ethical standards.

I specialize in keeping operations organized and on track—handling updates, documentation, and follow-ups with accuracy. I’m detail-oriented, reliable, and experienced with CRMs and Google tools. I’d love to support your team and help keep everything running smoothly.

Completed a Social Media Marketing course on Coursera, where I developed skills in content planning, post scheduling, audience engagement, and basic analytics. Gained hands-on experience creating social media strategies, optimizing content for different platforms, and using tools to track performance and improve reach.