Catherine

Email and Chat Support, Business Development

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Overview

Looking for full-time work (8 hours/day)

at $6.62/hour ($1,280.00/month)

Bachelors degree

Last Active

July 7th, 2026 (8 days ago)

Member Since

May 12th, 2017

Profile Description

My name is Cate and I have experience as an email and chat support via Zendesk for 8 years with an Ecommerce store and Real Estate platform also a 1 year experience with a call center setup. I believe in fully assisting customers' needs in order to achieve customer satisfaction and willing to learn new tools.I handled Zendesk and Shopify on adding products, canceling/duplicating an order, processing a refund, and handling disputes. I also did some social media posting and Shopify/Amazon listing. I am based in the Philippines and equipped with a laptop along with a reliable internet connection. I can be reached through email, chat, or skype.I have 9 years of experience with product photo editing with other e-commerce websites as well.My skills are:-Changing/ removing backgrounds for product photos-Adding/removing watermarks-Social media posting and scheduling via Later (Twitter, Pinterest, IG, FB)-Data Scraping and Lead Gen (IG and LinkedIn)-Email and chat support through Zendesk, RichPanel, ReAmaze, Gorgias and Intercom-Shopify, Sezzle, and PayPal chargebacksTools I use:-Gorgias-Adobe Photoshop-Canva-Google Sheets-Gmail-Gramblr-Asana, Trello, and Slack-Zendesk-Shopify- Intercom-ShipStation-WooCommerce-RichPanel-ReAmaze-Later-BaseCamp

Top Skills

E-Commerce » Inventory Management » Quality Control

Customer Support

Office and Administration » Data Entry

Customer Support » Phone Support » English Speaking

Other Skills

Design » Adobe » Photoshop

Customer Support » Email Support

Customer Support » Technical Support

Customer Support » Phone Support

Customer Support » Social Media Moderation

Office and Administration » Translation

Basic Information

Age
37
Gender
Female
Website
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Address
Sorsogon, Bicol
Tests Taken
DISC
Dominance: 22
Influence: 9
Steadiness: 46
Compliance: 22
English
C2(Advanced/Mastery)
Government ID
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