Current Employment Status:
Hired Full Time on Apr 5, 2022

c82 4df091d08b0d

Email and Chat Support, Business Development

99 ID PROOF
Verified
Timeproof:
EXPECTED SALARY
Php 50,000.00/month
( $927 USD )
EDUCATIONAL ATTAINMENT
Bachelors degree
AVAILABILITY
40 hrs/wk
( $5.36 USD/hr )
EXPERIENCE OVERVIEW
4 years in customer service chat and email support (Zendesk), Ebay/Shopify Listing and 9 years in photo editing
BASIC INFORMATION
Age:
32
Gender:
Female
Location:
Sorsogon, Bicol
Tests Taken:

DISC
Dominance:22
Influence:9
Steadiness:46
Compliance:22

English
 C2(Advanced/Mastery)
Last Active:
June 24th, 2022 (6 days ago)
Member Since:
May 12th, 2017
SKILL SUMMARY

My name is Cate and I have experience as an email and chat support with Zendesk for 3 years with an Ecommerce store and Real Estate platform and 1 year with a call center setup. I believe in fully assisting customers' needs in order to achieve customer satisfaction.

I have worked with Shopify on adding products, canceling/duplicating an order, processing a refund, and handling disputes. I also did some social media posting and Shopify/eBay listing. I am based in the Philippines. I am equipped with a laptop and a reliable internet connection. I can be reached through email, chat, or skype.

I have 9 years of experience with product photo editing with other e-commerce websites as well.

My skills are:
-changing/ removing backgrounds
-adding/removing watermarks
-resizing
-social media posting (Twitter, Pinterest, IG, FB)
-researching
-a bit of canva
-email and chat support through Zendesk and Intercom
-Shopify, Sezzle, and PayPal chargebacks

Tools I use:
-Gorgias
-Adobe Photoshop
-Canva
-Google Sheets
-Gramblr
-Asana, Trello, and Slack
-Zendesk
-Shopify
- Intercom
-ShipStation
-WooCommerce
-RichPanel
-ReAmaze
-Later
-BaseCamp

WORKER SKILLS
TOP SKILLS
  • Data Entry
  • Excel
  • Research
  • Speaking
  • Translation
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation

Office & Admin (Virtual Assistant)
EXPERIENCE

I have 7 years experience with Office / Orders Clerk. I know MS office, Google docs and sheets very well along with data entry.

SKILL RATING
  • Data Entry
  • Excel
  • Research

English
EXPERIENCE

I have more than 4 years of experience with customer service chat and email support. I trained with the largest call center in the Philippines.

SKILL RATING
  • Speaking
  • Translation
  • Writing

Graphics & Multimedia
EXPERIENCE

I have 5 years of experience in photo editing. I remove backgrounds for website photos, color correct, position, add shadow and watermarks.

SKILL RATING
  • Graphics Editing
  • Photoshop

Customer Service & Admin Support
EXPERIENCE

I have more than 4 years of experience with customer service chat and email support. I trained with the largest call center in the Philippines.

SKILL RATING
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation
  • Tech Support

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