Email and Chat Support, Business Development

Age:

32

Gender:

Female

Location:

Sorsogon, Bicol

Tests Taken:

DISC

Dominance:	22
Influence:	9
Steadiness:	46
Compliance:	22

English
 C2(Advanced/Mastery)

Last Active:

June 24th, 2022 (6 days ago)

Member Since:

May 12th, 2017

My name is Cate and I have experience as an email and chat support with Zendesk for 3 years with an Ecommerce store and Real Estate platform and 1 year with a call center setup. I believe in fully assisting customers' needs in order to achieve customer satisfaction.

I have worked with Shopify on adding products, canceling/duplicating an order, processing a refund, and handling disputes. I also did some social media posting and Shopify/eBay listing. I am based in the Philippines. I am equipped with a laptop and a reliable internet connection. I can be reached through email, chat, or skype.

I have 9 years of experience with product photo editing with other e-commerce websites as well.

My skills are:
-changing/ removing backgrounds
-adding/removing watermarks
-resizing
-social media posting (Twitter, Pinterest, IG, FB)
-researching
-a bit of canva
-email and chat support through Zendesk and Intercom
-Shopify, Sezzle, and PayPal chargebacks

Tools I use:
-Gorgias
-Adobe Photoshop
-Canva
-Google Sheets
-Gramblr
-Asana, Trello, and Slack
-Zendesk
-Shopify
- Intercom
-ShipStation
-WooCommerce
-RichPanel
-ReAmaze
-Later
-BaseCamp

TOP SKILLS

• Data Entry

• Excel

• Research

• Speaking

• Translation

• Customer Support

• Email Support

• Phone Support

• Social Media Moderation

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Office & Admin (Virtual Assistant)

EXPERIENCE

I have 7 years experience with Office / Orders Clerk. I know MS office, Google docs and sheets very well along with data entry.

SKILL RATING

• Data Entry

• Excel

• Research

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English

EXPERIENCE

I have more than 4 years of experience with customer service chat and email support. I trained with the largest call center in the Philippines.

SKILL RATING

• Speaking

• Translation

• Writing

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Graphics & Multimedia

EXPERIENCE

I have 5 years of experience in photo editing. I remove backgrounds for website photos, color correct, position, add shadow and watermarks.

SKILL RATING

• Graphics Editing

• Photoshop

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Customer Service & Admin Support

EXPERIENCE

I have more than 4 years of experience with customer service chat and email support. I trained with the largest call center in the Philippines.

SKILL RATING

• Customer Support

• Email Support

• Phone Support

• Social Media Moderation

• Tech Support