Healthcare / Medical Virtual Assistant | Admin Virtual Assistant

Experienced Medical Virtual Assistant skilled in patient coordination, insurance verification, prior authorizations, and EMR documentation. Knowledgeable in HIPAA compliance and ICD-10 coding, ensuring secure handling of patient information and accurate documentation for claims. Proficient with insurance portals like Availity, NaviNet, UHC Provider Portal, BCBS Connection, and Cigna Envoy, supporting smooth and efficient healthcare workflows

I am experienced in managing prior authorizations for medical services and DME, including CPAP machines and supplies. My responsibilities include gathering clinical notes, physician orders, sleep study results, and other supporting documents, then submitting them accurately to insurance providers. I have worked with plans such as UnitedHealthcare (UHC), Blue Cross Blue Shield (BCBS), Aetna, Cigna, Humana, Ambetter, and UMR. I am proficient in using insurance portals like Availity, Carelon, CareCore, Integranet, UHC Provider Portal and more, to submit requests, check eligibility, track approval status, and follow up on pending authorizations. I ensure that all documentation is complete and compliant to avoid delays in patient care, maintaining accurate records of approvals and denials.

I have extensive experience in insurance verification for medical services and DME, including CPAP machines and related supplies. I check patient eligibility, benefits, deductibles, copays, prior authorization requirements, and out-of-pocket responsibilities. I regularly work with insurance plans such as UnitedHealthcare (UHC), Blue Cross Blue Shield (BCBS), Aetna, Cigna, Humana, Ambetter, and UMR. I am proficient in using portals like Availity, UHC Provider Portal, BCBS Connection, Cigna to verify benefits, confirm coverage, and document insurance information accurately. My goal is to ensure that patients and providers have clear, accurate information to avoid claim denials and delays in care.”

I have extensive experience managing administrative operations, including scheduling, workflow coordination, documentation, and team support. Skilled in streamlining processes, maintaining organized records, and ensuring efficient office or healthcare operations. I excel at multitasking, prioritizing tasks, and supporting teams to achieve organizational goals

I have extensive experience managing professional email communications, including sorting, prioritizing, responding, and drafting emails on behalf of clients or healthcare teams. Skilled in maintaining organized inboxes, ensuring timely follow-ups, and handling sensitive information with confidentiality. Experienced in supporting efficient workflow through effective email management

I have 13 years of experience in talent acquisition, including sourcing, screening, interviewing, and onboarding candidates across various industries. Skilled in building candidate pipelines, managing applicant tracking systems, and coordinating with hiring managers to match top talent with organizational needs. I focus on efficiency, accuracy, and delivering a positive candidate experience.

I have extensive experience in accurate and efficient data entry for medical, administrative, and business records. Skilled in entering patient information, insurance details, and documentation into EMR systems and databases while maintaining confidentiality and ensuring data integrity. Experienced in handling high-volume tasks with attention to detail and timely completion.

I have extensive experience providing professional customer service, including assisting patients, clients, and providers with inquiries, resolving issues, and ensuring a positive experience. Skilled in clear communication, active listening, problem-solving, and maintaining professionalism while handling sensitive or confidential information.

Skilled in creating visually appealing graphics, social media posts, flyers, and marketing materials to enhance online presence and branding.

Experienced in editing videos, creating short social media clips, and enhancing visual content to engage audiences and promote services or products.

Proficient in Gmail, Google Drive, Docs, Sheets, Calendar, and Meet for document collaboration, communication, scheduling, and cloud storage management.

Proficient in managing marketing automation, setting up funnels, campaigns, landing pages, and CRM workflows to optimize client and business processes.

Proficient in managing multiple roles and candidates simultaneously while ensuring deadlines, quality standards, and a smooth hiring workflow