Customer Service Expert / Technical Support / Collection Specialist

Utilized Freshdesk CRM for one year to manage customer emails, support tickets, and communications, ensuring timely responses, accurate record-keeping, and efficient customer service.

Proficient in using Zoho CRM for over 4 years to manage customer interactions, track client information, and streamline communication processes. Experienced in handling email correspondence, maintaining accurate customer records, following up with leads and clients, scheduling appointments, and ensuring timely responses to inquiries. Skilled in utilizing Zoho CRM tools to improve workflow efficiency, enhance customer relationships, and support daily business operations.

Over one year of experience using Freshworks CRM to handle customer support via email and chat, ensuring timely responses, issue resolution, and excellent customer engagement while maintaining accurate communication records.

Experienced in Salesforce CRM with two years of hands-on experience managing leads, customer accounts, sales pipelines, and client communications. Skilled in maintaining CRM data, tracking customer interactions, and supporting business growth through efficient relationship management.

Experienced in using HubSpot CRM for one year to manage leads, schedule appointments, track customer interactions, and coordinate follow-ups to maximize booking opportunities.