Overview
Looking for full-time work (8 hours/day)
at $3.64/hour ($704.00/month)
Bachelors degree
Last Active
July 22nd, 2026 (2 days ago)
Member Since
October 21st, 2025
Profile Description
Quality Assurance & Accuracy
Account validation, data verification, warranty claims QA from IBEX validate errors, follow SOPs, and don’t miss details.
Top Skills
Customer Support » Chat Support
Experience: Less than 6 months
Managed up to 4 simultaneous live chat conversations while maintaining accuracy and strict process adherence.
Customer Support » Active Listening
Experience: 2 - 5 years
I worked as an agent handling inbound and outbound calls, but most importantly, I was a QA specialist for email, outbound, and inbound agents, where active listening was the most critical skill we needed.
Office and Administration » Analytical
Experience: 2 - 5 years
As a Quality analyst before it was essential to analyze every angle of a scenario, weigh opportunities for improvement, and gather as many details as possible.
Other Skills
Customer Support » Email Support
Experience: Less than 6 months
Conducted QA audits on agent emails for tone, accuracy, and SOP compliance, providing coaching that improved team QA scores.
Basic Information
- Age
- 32
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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