Ecommerce & Shopify Customer Support Specialist | Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $4.16/hour ($800.00/month)

Bachelors degree

Last Active

June 26th, 2026 (yesterday)

Member Since

October 14th, 2025

Profile Description

Ecommerce & Shopify Customer Support Specialist with 6+ years of experience in administrative and customer service roles, now actively supporting online stores with order management, email support, and post-purchase assistance. Experienced in handling high-volume customer inquiries, tracking shipments, coordinating with fulfillment teams, and maintaining organized records to ensure smooth daily operations.

Skilled in Shopify store operations, Gorgias ticket handling, Google Sheets order tracking, and delivering professional, empathetic customer communication. Known for fast response times, attention to detail, and the ability to adapt quickly to new tools and workflows in remote environments. Focused on helping ecommerce businesses maintain positive customer experiences and efficient backend support.

Core Skills
• Shopify Store Management
• Customer Email & Chat Support
• Order Tracking & Fulfillment Coordination
• Refund & Return Handling
• Product Listing & Inventory Updates
• Google Sheets & Data Management
• Ticket Management (Gorgias; Private Email)
• Communication & Organization

Tools:
Shopify | Gorgias | Zapier | Google Workspace | MS Office