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Ecommerce Customer Support / Shopify 

70 ID PROOF
Timeproof:
EXPECTED SALARY
Php 65,000.00/month
( $1,204 USD )
EDUCATIONAL ATTAINMENT
High school diploma
AVAILABILITY
30 hrs/wk
( $9.28 USD/hr )
EXPERIENCE OVERVIEW
10 years in Customer Service
BASIC INFORMATION
Age:
35
Gender:
Female
Tests Taken:

DISC
Dominance:7%
Influence:9%
Steadiness:47%
Compliance:36%

English
 C2(Advanced/Mastery)
Last Active:
July 1st, 2022 (today)
Member Since:
May 8th, 2017
SKILL SUMMARY

Is your store growing? Are customer inquiries pouring from email, chat, and social media accounts? Is your response time taking too long? We know that the key to a successful eCommerce store is Customer Service.

Tracking orders, processing refunds, answering customer inquiries, checking store reviews, and on top of that, you need to fulfill orders, analyze sales and do some of the admin tasks. So much work that needs to be done but don't know what to prioritize?

Let me help you with some of these tasks. My name is Jem and I have been freelancing for 5 years now. I also have more than 10 years of Customer Service experience. I have handled both US and Australian clients. I am very familiar with Shopify. I can create discount codes, track and create orders, process refunds. What CRM are you using? Zendesk, Gorgias, Reamaze, Freshdesk? I can very well navigate through these CRMs. Are you using fulfillment software? Is it Shipmonk, Shipstation, Macship, Reocktship, Shippingeasy? No need to train me on these. I only need a few days to familiarize myself with your store's processes and procedures. I can also monitor and answer store reviews.

These are some of the things that I can take off your plate. While you are busy running the store, let me handle your customers for you. I'm ready when you are, just send me a message and I'm happy to talk to you!

WORKER SKILLS
TOP SKILLS
  • Data Entry
  • Email Management
  • Excel
  • Speaking
  • Translation
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation

Office & Admin (Virtual Assistant)
SKILL RATING
  • Admin Assistant
  • Appointment Setter
  • Data Entry
  • Email Management
  • Event Planner
  • Excel
  • Human Resource Management
  • Personal Assistant
  • Project Coordinator
  • Quality Assurance
  • Recruitment Assistant
  • Research
  • Transcription
  • Travel Planning

English
SKILL RATING
  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing

Finance & Management
SKILL RATING
  • Payroll

Customer Service & Admin Support
EXPERIENCE

I have 10 years of Customer Service experience.

SKILL RATING
  • Community Forum Moderation
  • Content Moderation
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation
  • Tech Support

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