Is your store growing? Are customer inquiries pouring from
Tracking orders, processing refunds, answering customer inquiries, checking store reviews, and on top of that, you need to fulfill orders, analyze sales and do some of the admin tasks. So much work that needs to be done but don't know what to prioritize?
Let me help you with some of these tasks. My name is Jem and I have been freelancing for 5 years now. I also have more than 10 years of Customer Service experience. I have handled both US and Australian clients. I am very familiar with Shopify. I can create discount codes, track and create orders, process refunds. What CRM are you using? Zendesk, Gorgias, Reamaze, Freshdesk? I can very well navigate through these CRMs. Are you using fulfillment software? Is it Shipmonk, Shipstation, Macship, Reocktship, Shippingeasy? No need to train me on these. I only need a few days to familiarize myself with your store's processes and procedures. I can also monitor and answer store reviews.
These are some of the things that I can take off your plate. While you are busy running the store, let me handle your customers for you. I'm ready when you are, just send me a message and I'm happy to talk to you!
I have 10 years of Customer Service experience.
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