I’m an experienced professional with a diverse background in customer service, healthcare, and sales. I’ve worked as a Reservationist, where I honed my organizational skills and attention to detail, ensuring smooth scheduling and excellent customer interactions. In the healthcare industry, I gained hands-on experience in providing a vetted caregiver to the family who needs temporary care, providing administrative support, and offering compassionate service to those in need. I’ve also spent time in cold calling, reaching out to potential clients, building relationships, and helping drive business growth. I thrive in fast-paced environments and am committed to providing top-notch service wherever I work.
Experience: 5 - 10 years
I've been working as a Customer Service Representative since I started working in a BPO (Year: 2017 - 2025
Experience: 1 - 2 years
Logistics - Dispatch/Reservationist Skill Efficiency Rating (1+ Year Experience) 1. Route Optimization & Planning: Efficiency: 85% Comment: Strong ability to plan and optimize routes to ensure timely deliveries. Familiar with tools and software to reduce delays and fuel costs. Continuously improving with more experience. 2. Customer Service & Communication: Efficiency: 90% Comment: Excellent communication skills, handling customer inquiries and complaints efficiently. Quick response time, and able to maintain professional demeanor under pressure. 3. Scheduling & Coordination: Efficiency: 80% Comment: Proficient in scheduling deliveries, managing reservations, and coordinating with drivers. Still refining ability to juggle multiple tasks during peak times. 4. Problem-Solving & Issue Resolution: Efficiency: 80% Comment: Adept at resolving issues related to delays, route changes, and customer concerns. Still building experience with high-level complex logistical challenges. 5. Knowledge of Industry Tools/Software: Efficiency: 75% Comment: Familiar with core dispatch software and tools but still in the process of mastering more advanced features. 6. Data Entry & Documentation: Efficiency: 85% Comment: Accurate and timely data entry for reservations, deliveries, and customer feedback. Strong attention to detail, ensuring accurate records are maintained. Overall Skill Rating: 82% (Proficient)
“My business would not be able to go forward if it was not for them”
Gaurab - Adhikari
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