Admin Assistant, Quality Assurance, Data Entry

Overview

Looking for full-time work (8 hours/day)

at $7.00/hour ($1,232.00/month)

Bachelors degree

Last Active

April 29th, 2024 (yesterday)

Member Since

May 6th, 2017

Profile Description

I have 10 years experience in customer service for a telco in the U.S. I started as a technical support agent, then I was promoted to sales then escalations team handling credit cards fraud issues. I worked as a Quality Assurance Analyst and was promoted to operations supervisor. After which, I have been a Quality Assurance Supervisor. My main task is to ensure that all agents follow the set guidelines and procedures for good customer service as set by the client. My communication line of expertise is through Skype and outlook emails. I do all sorts of communications to business owners and heads. I do coaching and feedback and performance analysis. In my field of work, I use MS Word, Excel, and PowerPoint. All these experiences was for the same company from the time it started until it grew as the one of the biggest BPO here in the Philippines. I have high attention to detail when it comes to tasks given. My first home-based work (3 years) was for a short term rental property management company with properties around Miami, Florida. I ensure that listings get booked and inquiries become confirmed reservations. I make sure that the guests gets settled and take care of their needs until checkout. I was a Happiness Rep for a US based e-commerce company (5 years) ensuring working on customer complaints, shipment issues, refunds, cases, disputes and charge backs. I always provide an extra mile to every job that I do. I can work with less supervision. I need a long term job where I can be part and help a new business grow and reach its success.