Cidric
Shopify & Amazon Customer Support VA | Zendesk • Gorgias • Social Media Mode
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $9.49/hour ($1,824.00/month)
Associates degree
Last Active
June 27th, 2026 (today)
Member Since
September 29th, 2025
Profile Description
Hi! I'm Cidric Gonzaga, an E-commerce Customer Support Specialist with 6+ years of experience supporting Shopify and Amazon brands worldwide.
I help online businesses manage customer inquiries, order processing, refunds, disputes, and social media interactions while maintaining excellent customer satisfaction and protecting brand reputation.
What I Can Help With
Customer Support:
•
• Order tracking and customer inquiries
• Refunds, returns, and dispute resolution
E-commerce Support:
• Shopify order management
• Amazon Seller Central customer support
• Product listing updates and order fulfillment
Social Media Moderation:
•
• Responding to customer DMs
• Removing spam and abusive comments
• Managing customer conversations on ads
Operations Support:
Logistics coordination (ShipStation, ShipBob)
Review management (Amazon & Trustpilot)
Tools I Use
• Zendesk
• Gorgias
• ReAmaze
• Shopify
• Amazon Seller Central
• ShipStation
• Canva
•
Why Clients Hire Me
6+ years of customer support experience
Specialized in Shopify & Amazon e-commerce support
Leadership experience – trained and mentored new support agents
Fast response time and problem-solving skills
Reliable, organized, and detail-oriented
Key Achievements
• Resolved 80–120 customer inquiries per day
• Maintained 95%+ customer satisfaction rate
• Managed customer support across
• Trained and mentored 5 new customer support agents
Available For
Customer Support Specialist
Shopify Customer Support VA
E-commerce VA
Social Media Moderator<8efe80624d780eba0c6493ec45140364
Top Skills
Professional Services » Management Services » Administrative Management
Experience: 5 - 10 years
Highly organized and efficient in administrative and operational tasks using Google Workspace, Microsoft Excel, Slack, Trello, Notion, Skype, and Zoom. Comfortable with remote tools like Discord and AnyDesk. Experienced in order and warehouse syncing tools like ShipStation and ShipBob.
Professional Services » Management Services » Customer Support Management
Experience: 5 - 10 years
Expert in providing top-tier support across email, chat, and social platforms using industry-standard tools like Zendesk, Freshdesk, Gorgias, ReAmaze, Intercom, and eDesk. Skilled in handling inquiries, processing refunds, tracking orders, and resolving issues promptly to ensure customer satisfaction.
Customer Support » Ecommerce
Experience: 5 - 10 years
Proficient in managing and supporting operations on Shopify, Amazon Seller Central, eBay, Walmart, Etsy, Wayfair, and Target. Experienced with product listing updates, order fulfillment, return processing, and backend store management. Also familiar with global sourcing via AliExpress and Alibaba.
Other Skills
Customer Support » Social Media Moderation
Experience: 5 - 10 years
Social Media Moderation & Community Management • Moderated Facebook pages and responded to customer comments and messages • Managed and moderated online communities to ensure positive engagement and prevent spam or abusive content • TikTok live streamer with experience engaging audiences and handling real-time chat moderation • Owner and administrator of a Discord community server, managing members, enforcing rules, and maintaining a healthy community environment • Experienced in responding to customer inquiries across social platforms while protecting brand reputation
Office and Administration » AI Tools » AI Automation
Experience: 5 - 10 years
Leverage AI and automation tools to streamline workflows, automate repetitive tasks, and improve productivity across customer support, e-commerce operations, and administrative functions. Tools & Platforms: ChatGPT Claude Gemini GoHighLevel (GHL) n8n automation workflows RecallAI Capabilities: • Automating repetitive tasks and workflows • Creating AI-assisted responses for customer support • Automating data handling and integrations • Improving operational efficiency using AI tools • Supporting marketing and CRM workflows with automation tools like GHL and n8n
Basic Information
- Age
- 25
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Davao City, Davao Del Sur
- Tests Taken
- IQ
- Score: 94
- DISC
- Dominance: 43
- Influence: 7
- Steadiness: 28
- Compliance: 22
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
SEE MORE REAL RESULTS“They are definitely a valuable part of your business for all kinds of reasons.”
- Steven Rapposelli
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