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Customer Service Expert,Data Entry Wizard,Operations Manager

80 ID PROOF
Verified
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EXPECTED SALARY
Php 35,000.00/month
( $640 USD )
EDUCATIONAL ATTAINMENT
College

AVAILABILITY
40 hrs/wk
( $3.70 USD/hr )
EXPERIENCE OVERVIEW
8 years in Customer Service and Sales 5 years VA
BASIC INFORMATION
Age:
33
Gender:
Male
Location:
Davao City, Davao Del Sur
Tests Taken:
IQ
Score:  120

DISC
Dominance:25
Influence:6
Steadiness:34
Compliance:34

English
 C2(Advanced/Mastery)
Last Active:
November 27th, 2022 (6 days ago)
Member Since:
May 1st, 2017
SKILL SUMMARY


I have over 8 years of customer service experience mainly handling complaints, escalations, orders and inquiries using a variety of platforms and under different and equally dynamic accounts. Supporting not only phone but also email. Coupled with VA experience of over 5 years in eCommerce and sales, I have developed my skills through hard work, patience and a positive can do attitude. 

I am familiar with the use of MS office tools such as Word, Excel and Powerpoint as well as Google Docs. I am eager to learn and easy to teach and can do work with little to no supervision as I follow instructions to the letter and am flexible and open minded to learning new skills. 

I am motivated and dedicated, honest and diligent, I have a can do attitude and I believe that communication is a key to success in any business venture. I value my time and respect the time of others and I am not afraid to ask questions if there is something that I do not understand. 

I am looking for a stable, long-term employment and I know I would be able to help your business grow.
 
Current work station: 
i7 8700k + 16gb ram 
Dual Monitor Setup 
50mbps Internet Connection with pocket wifi and cellphone backup

WORKER SKILLS
TOP SKILLS
  • Admin Assistant
  • Data Entry
  • Email Management
  • Excel
  • Personal Assistant
  • Quality Assurance
  • Research
  • Speaking
  • Sales Representative
  • Customer Support
  • Email Support
  • Phone Support
  • Tech Support

Office & Admin (Virtual Assistant)
EXPERIENCE

I am working as a Virtual Assistant for over 4 years now mainly for an Amazon store. Most of the work I do is placing orders on Walmart and confirming shipments as well as some product research. I also did a lot of data entry work for a ticketing company. Both use google sheets and Excel along with Airtable as the main platform for the data tracking. Basically I am a work horse which can be trained on a repetitive task and I do that task day in day out accurately and in a timely manner. I also have experience in emailing customers for inquiries or complaints and some entry level experience on Shopify, eBay and Scoutapp. 

SKILL RATING
  • Admin Assistant
  • Appointment Setter
  • Data Entry
  • Email Management
  • Event Planner
  • Excel
  • Human Resource Management
  • Personal Assistant
  • Quality Assurance
  • Recruitment Assistant
  • Research
  • Travel Planning

English
EXPERIENCE

English is my second language. I have been speaking it for all of my life. 

SKILL RATING
  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing

Writing
SKILL RATING
  • Creative Writing

Sales and Marketing
EXPERIENCE

I worked with a few outbound marketing and sales campaigns such as Netsuite, Logmein, Solarwinds for about 8 months. These were mainly MQL and SQL, with some experience in data mining and research for lead generation.

SKILL RATING
  • Email Marketing
  • Facebook Marketing
  • Instagram Marketing
  • Lead Generation
  • LinkedIn Marketing
  • Sales Representative
  • Social Media Marketing
  • Telemarketing
  • Video Marketing
  • YouTube Marketing

Advertising
SKILL RATING
  • Amazon Product Ads
  • Facebook Ads
  • Instagram Ads

Customer Service & Admin Support
EXPERIENCE

I have about 5 years of customer service experience. I have been with AT&T, Expedia, T-Mobile, Frontier, and Western Union.

SKILL RATING
  • Community Forum Moderation
  • Content Moderation
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation
  • Tech Support

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