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CLIENT SUCCESS is my name,CUSTOMER SERVICE is my game

80 ID PROOF
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EXPECTED SALARY
Php 80,000.00/month
( $1,505 USD )
EDUCATIONAL ATTAINMENT
Bachelors degree
AVAILABILITY
40 hrs/wk
( $8.70 USD/hr )
EXPERIENCE OVERVIEW
15 years experience in CSR and knowledgeable as an SEO, SMM, basic Graphic Design and Content Writing
BASIC INFORMATION
Age:
37
Gender:
Female
Location:
Quezon City, Metro Manila
Tests Taken:
IQ
Score:  125

DISC
Dominance:32
Influence:15
Steadiness:36
Compliance:18

English
 C1(Advanced)
Last Active:
March 1st, 2023 (21 days ago)
Member Since:
April 30th, 2017
SKILL SUMMARY

If you're looking at my profile now and you're one of the businesses struggling to ensure customer saftisfaction for your company, you come to the right person.
Well, aside from being an expert in terms of Customer Service, here is the list of the skills I also posess that will help your business.

* Ticketing Tools (Microsoft Outlook, Zendesk, Reamaze, etc )
* Webship, XMS
* E- Commerce Platform ( Shopify, Amazon )
* Project Management Software ( Asana, Trello, etc )
* Search Engine Optimization ( Semrush, Google Keyword Planner, Google Analytics, Ahrefs )
* Social Media Platform ( Instagram, Facebook, Twitter, LinkedIn, etc )
* Graphic Design ( Canva, Photoshop )

If you're still reading up to this point, I think it's safe to assume that I've already gotten your interest or attention. So, let's have friendly chat so we can discuss what I can contribute to your business.

WORKER SKILLS
TOP SKILLS
  • Admin Assistant
  • Appointment Setter
  • Data Entry
  • Email Management
  • Excel
  • Human Resource Management
  • Personal Assistant
  • Project Coordinator
  • Quality Assurance
  • Recruitment Assistant
  • Travel Planning
  • Speaking
  • Tutoring Teaching
  • Copywriting
  • Community Forum Moderation
  • Customer Support
  • Email Support
  • Phone Support

Office & Admin (Virtual Assistant)
SKILL RATING
  • Admin Assistant
  • Appointment Setter
  • Data Entry
  • Email Management
  • Event Planner
  • Excel
  • Human Resource Management
  • Personal Assistant
  • Project Coordinator
  • Quality Assurance
  • Recruitment Assistant
  • Research
  • Transcription
  • Travel Planning

English
EXPERIENCE

I have 15 years of experience in speaking English. Being a CSR, communication is one of the best ways to communicate with customers. Without proper communication and comprehension, it will be very difficult to provide extreme satisfaction to your customers. Providing extreme customer satisfaction will show how you can handle each and every customer's concern that will benefit the client when it comes to profit and yourself as an individual.

SKILL RATING
  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing

Writing
SKILL RATING
  • Blogging
  • Copywriting
  • Creative Writing
  • Ebook Writing
  • Editing Proofreading
  • Ghost Writing
  • Technical Writing

Customer Service & Admin Support
EXPERIENCE

I'm an experienced Customer Service Representative who has managed all of the Customer Service function from general inquiries to financial inquiries. I spent the last 15 years developing my skills as a Customer service Representative for BPO companies, where I won several performance awards and I've been promoted. I love managing teams and solving customer problems. Although I love my current role, I feel I'm now ready for a more challenging assignment and this position really excites me.

SKILL RATING
  • Community Forum Moderation
  • Content Moderation
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation
  • Tech Support

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