Healthcare Virtual Assistant

Responsible for creating orders, obtaining prior authorizations, and sending them to facilities along with required documentation. Handles outbound referrals to ensure patients are connected to facilities on time, informs patients of updates, and follows up with facilities to guarantee smooth and timely referral completion.

Responsible for managing prior authorizations and verifying insurance eligibility through online portals and phone communications.

Coordinate patient referrals to specialists and facilitate the release of medical records in compliance with privacy regulations.

Handled support emails by responding to inquiries from various healthcare facilities, ensuring accurate and timely communication regarding patient-related concerns.

Handle high volumes of inbound and outbound calls, providing excellent customer service and ensuring smooth communication between patients, providers and insurance companies.