Driven and analytical professional with 5 years of robust experience in the Business Process Outsourcing (BPO) sector, specializing in Account Management, Sales, and Customer Service. My professional journey is anchored by a unique combination of high-impact client relations and a strong technical foundation, holding a degree in Agricultural and Biosystems Engineering (Major in Far
Throughout my career, I have thrived at the intersection of communication and strategy:
Account Management: At Ztellar.tech, I successfully managed digital outreach via
Customer Support Excellence: At Vizcom Corporation (serving Pizza Hotline), I sharpened my frontline resolution skills, managing high-volume operations, tracking precision follow-ups, and transforming critical customer complaints into positive brand experiences.
Why my background is unique: While engineering and client services may seem worlds apart, my technical background heavily influences how I work. My training in far
I am passionate about optimizing client experiences, building strong professional partnerships, and leveraging technology to streamline operations.
Experience: 1 - 2 years
Account Management: At Ztellar.tech, I successfully managed digital outreach via email and chat campaigns to connect with prospective clients, while actively guiding them through onboarding, registration frameworks, and digital services to secure long-term retention. Customer Support Excellence: At Vizcom Corporation (serving Pizza Hotline), I sharpened my frontline resolution skills, managing high-volume operations, tracking precision follow-ups, and transforming critical customer complaints into positive brand experiences.
Experience: Less than 6 months
Event Secretariat Facilitator/ Provincial Youth Leadership Seminar Spearheaded the logistical planning and execution for a regional youth leadership training event. Oversaw venue setup, resource distribution, and real-time troubleshooting to maintain the event's schedule. Coordinated accommodations, meals, and logistics for 200+ provincial youth leaders during a 3-day intensive training seminar.
Experience: Less than 6 months
At Ztellar.tech, I successfully managed digital outreach via email and chat campaigns to connect with prospective clients, while actively guiding them through onboarding, registration frameworks, and digital services to secure long-term retention.
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