E-commerce

* Process refund * Replying email/complaint * Back office

Responsible for collecting customer’s documents and requirements for personal and business loan applications. Responsible for collecting debts from defaulters with penalty charges. Contact clients and discuss their overdue payments. Interview credit applicants by telephone or in person to obtain personal and financial data needed to complete credit report. Examine city directories and public records to verify residence property ownership, arrest record or unpaid taxes of the applicants. Undertakes personal visits to confirm residential ang business addresses. Credit Investigation of worth of stocks and collaterals of customers. Compile and analyze credit information gathered by investigation. Checking if the customer is living on the right stated address. Calling Personal References if it’s correct. Conducting campaign management for marketing initiatives. Producing marketing and promotional materials. Monitoring and managing social media. Producing internal communications. Overseeing outside vendors and agencies. Conducting customer and market research.

Using a variety of software packages, such as Microsoft Word, Outlook, PowerPoint, Excel, Access, etc., to produce correspondence, documents and maintain presentations, records, spreadsheets and databases; Type confidential documents on a word-processing system. Compile, transcribe and distribute minutes of the meeting. Liaising with staff in other departments and with external contacts; Maintain an adequate inventory, ordering and maintaining stationery and equipment supplies. Sorting and distributing incoming post and organizing and sending out going post; Organize and maintaining General filing system and file all correspondence for managing system. • May assists supervisor in preparation and set up for meetings, including Preparations of agenda, Memos, attendance lists and evaluation surveys Maintains confidentially of documents for signature and approval. Attending invitation for Exhibition or Seminar even outside of the Kingdom. Performs other duties and responsibilities from time to time. Respond to public inquiries.

Conducting thorough analysis of financial statements and assessment of credit requests, including new requests, changed requests, refinancing and annual due diligence. Assessing the credit risk of a client or an organization. Evaluating financial data and statements. Reviewing credit limits. Analyzing client records and utilizing the outcomes to suggest payment terms. Preparing risk assessment reports. Recommending clients and assisting lenders with loans and credit. Performing the required monitoring of existing financial loans for compliance. Calculating financial ratios to assess the financial health of prospective clients. Calculating trend and cash flow analysis to evaluate the current financial status and create projections.

Customer Assistance: Respond to customer inquiries and complaints through email, providing timely and accurate information about products and services. Issue Resolution: Troubleshoot and resolve customer issues, ensuring a high level of customer satisfaction. Documentation: Maintain comprehensive records of customer interactions and solutions provided for future reference. Collaboration: Work closely with internal teams (e.g., product, technical support) to resolve complex issues and escalate when necessary. Feedback Collection: Gather customer feedback to improve support processes and company offerings.

Customer Assistance: Provide real-time support to customers via chat, addressing inquiries and resolving issues promptly. Problem Solving: Identify customer needs and offer appropriate solutions, ensuring customer satisfaction and follow-up on unresolved issues. Documentation: Maintain accurate records of customer interactions, including inquiries, solutions provided, and any follow-up actions required. Collaboration: Work closely with other departments to resolve complex queries and improve service delivery. Product Knowledge: Stay updated on company products, services, and policies to provide accurate information to customers.

Writing Job Descriptions: ChatGPT can help generate high-quality, gender-neutral job descriptions that appeal to a diverse audience. Prompts for Job Descriptions: Common prompts include asking ChatGPT for templates or key components to include for specific roles. Recruitment Assistance: It can streamline the recruitment process by providing a step-by-step guide on how to use ChatGPT effectively for writing job descriptions. Templates: There are various templates available that can be customized for different job roles using ChatGPT. These applications make ChatGPT a valuable tool for HR professionals and recruiters looking to enhance their job description writing process.