Honey
Customer Support Specialist | Shopify | Gorgias | Phone, Email , & Chat Support |
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $4.32/hour ($832.00/month)
Associates degree
Last Active
June 25th, 2026 (yesterday)
Member Since
September 10th, 2025
Profile Description
Hi! I'm Honey May Omos, a dedicated Virtual Assistant and Customer Support Specialist with over 5 years of experience delivering efficient, accurate, and empathetic support across chat,
I've worked across e-commerce and hospitality accounts, consistently handling high-volume inquiries while maintaining strong customer satisfaction scores, fast response times, and high-quality service delivery. I thrive in fast-paced environments and take real pride in making every customer interaction count.
In my most recent role as an E-commerce Customer Support VA, I managed 96+ support tickets daily, assisting customers with order tracking, returns and exchanges, refunds, replacements, and shipping and delivery concerns, including investigations for lost or damaged parcels. I didn't just resolve tickets; I made sure customers felt genuinely taken care of every step of the way.
Alongside e-commerce, I bring hands-on experience in Airbnb property management, where I supported a host managing multiple short-term rental properties across Canada. I handled guest communications, booking coordination, issue resolution, and smooth day-to-day operations,
giving me a well-rounded background in both customer support and hospitality services.
I'm proficient in a wide range of tools including Shopify, Gorgias, Genesys, Zendesk, Salesforce, Notion, Flexport, LOOP, Slack, Microsoft Teams, Airbnb platforms, and Google Workspace. My goal is simple,
to deliver fast, professional, and customer-focused support that builds trust, drives loyalty, and makes life easier for both the business and the people it serves.
If you're looking for a reliable, detail-oriented, and proactive tea
I'd love to be part of your team.
Top Skills
Customer Support » Chat Support
Experience: 1 - 2 years
Skilled in managing high-volume live chats, providing fast and accurate responses, resolving inquiries in real time, and maintaining a professional, customer-focused tone.
Customer Support » Ecommerce » Amazon
Experience: 6 months - 1 year
Provided end-to-end customer assistance for order placement, product recommendations, and tracking. Handled issues with late, missing, or damaged deliveries while ensuring accurate status updates and clear communication. Supported billing concerns such as discounts and taxes, delivering efficient and empathetic resolutions. Consistently maintained professionalism in a high-volume environment, contributing to customer satisfaction and retention.
Customer Support » Sales Support » Account Retention
Experience: 1 - 2 years
Experienced in identifying customer concerns and applying tailored solutions—such as promotions, plan adjustments, or service recommendations—to reduce churn, build loyalty, and increase customer lifetime value.
Other Skills
Marketing » Telemarketing » Inbound Sales
Experience: 1 - 2 years
Experienced in upselling, cross-selling, and retention strategies by identifying customer needs, presenting tailored solutions, and building long-term client relationships.
Real Estate » Short Term Rentals » Airbnb
Experience: Less than 6 months
Handled guest inquiries and concerns via chat and phone support for multiple Airbnb properties across Canada. Assisted with booking-related questions, property information, check-in/check-out support, and issue resolution. Provided timely responses to ensure a smooth guest experience while also completing assigned operational tasks from the host to support day-to-day property management.
Marketing » Appointment Setting
Experience: 6 months - 1 year
Skilled in managing schedules, coordinating with clients and providers, and ensuring accurate, timely appointments through clear communication and attention to detail.
Customer Support » Healthcare
Experience: 6 months - 1 year
Trained in WellSky with experience managing patient inquiries, scheduling appointments, verifying insurance, and coordinating with providers to ensure smooth and accurate healthcare services.
Office and Administration » Google Workspace
Experience: 2 - 5 years
Proficient in Google Workspace (Docs, Sheets, Drive, Calendar, Gmail, Meet) for documentation, data management, scheduling, and team collaboration.
Basic Information
- Age
- 26
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Tagum City, Davao Del Norte
- Tests Taken
- IQ
- Score: 121
- DISC
- Dominance: 38
- Influence: 18
- Steadiness: 30
- Compliance: 14
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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