Social Media Manager, Data Entry, Digital Marketing

•Developed and implemented social media content schedules, increasing client engagement rates by an average of 25% on platforms like Facebook and Instagram. •Responded to customer inquiries and comments on social media channels, improving brand reputation and fostering positive customer relationships. •Conducted market analysis and competitive research to provide clients with actionable insights for their content strategy and business development.

•Managed multiple clients' email inboxes, filtering and prioritizing over 50+ emails daily, drafting responses, and ensuring timely communication. •Oversaw complex calendar management and scheduling for executives, coordinating meetings and appointments across different time zones to optimize productivity and prevent conflicts. •Performed high-volume data entry with a focus on accuracy and efficiency, transferring and organizing client information into CRM systems and databases.

Performed high-volume data entry tasks for a diverse range of clients, transferring and organizing information such as contact details, inventory records, and sales figures into structured databases.

•Managed customer service queues, handling inquiries, troubleshooting issues, and resolving complaints to maintain a high level of client satisfaction. •Created and updated standard operating procedures (SOPs) for administrative and customer service processes, streamlining workflows and reducing training time for new team members. •Engage customer complaints and suggestions to leverage business and customer relationship

•Provided one-on-one academic support to homeschool students, creating and adapting lesson plans to meet individual learning needs. •Maintained clear and consistent communication with parents to provide updates on student progress and a positive learning environment. •Utilized strong organizational skills to track student assignments and ensure timely completion of coursework.