I’m a results-driven professional with experience across Virtual Assistance, IT Support, Customer Service, and Education. Over the years, I’ve built a career on adaptability—whether it’s supporting clients with technical systems, guiding students in mathematics, or delivering exceptional customer experiences.
- Virtual Assistance & IT Support
Currently supporting businesses at Pineapple VA Hub | AllTech MD, where I manage phone systems, client onboarding, and billing setups. Previously worked with Astral Skills Institute of Asia (Sydney, AU), providing full-scale IT support in website management, web hosting, DNS/SQL basics, student portals, and staff training.
- Education & Tutoring
At Brighterly, I teach Math to Grades 1–12 while also engaging parents through progress updates. I enjoy contributing to continuous teaching improvements and ensuring every learner achieves success.
- Customer Service & Sales
With experience at Digital Room Inc., VXI Global Holdings, and TaskUs, I supported clients through billing, technical troubleshooting, product inquiries, and subscription sales. I excel at simplifying complex issues and providing clear solutions while also identifying opportunities for customer growth.
What I Bring?
* Strong technical background in IT systems, website management, and billing platforms
* Proven ability to deliver excellent customer and client experiences
* Passion for teaching and continuous learning
* Adaptability to thrive in diverse roles across industries
I’m always open to opportunities where I can combine my technical expertise, problem-solving skills, and people-focused approach to create value.
Experience: 1 - 2 years
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 1 - 2 years
Experience: 2 - 5 years
Experience: 5 - 10 years
Experience: 1 - 2 years
* Strong technical background in IT systems, website management, and billing platforms * Proven ability to deliver excellent customer and client experiences * Passion for teaching and continuous learning * Adaptability to thrive in diverse roles across industries
Experience: 1 - 2 years
Experience: 2 - 5 years
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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