Administrative Assistant

Leads, trains, and evaluates administrative staff; assigns tasks and ensures high performance. Makes sure employees follow company policies and helps update administrative processes when needed. Monitors office supplies, equipment, and facilities; coordinates maintenance and purchasing needs. Addresses administrative issues, resolves workflow problems, and ensures uninterrupted operations. Acts as a point of contact between departments, management, and staff to ensure smooth communication.

Assists in screening applicants, scheduling interviews, and preparing hiring documents. Helps new employees with orientation, paperwork, and training schedules; manages exit processes for departing staff. Prepares memos, contracts, reports, and assists with day-to-day administrative tasks. Ensures staff understand and follow company policies, and assists in enforcing HR procedures.

Answers customer questions about mobile plans, internet packages, billing, data usage, network coverage, and services. Helps customers troubleshoot basic technical issues such as slow internet, SIM problems, device setup, or service interruptions. Explains charges, processes payments, handles disputes, and assists in updating account information. Addresses complaints professionally and provides effective solutions or escalates the issue if needed.

Creates production plans and schedules to ensure all processes are organized and completed on time. Leads and manages production staff, provides instructions, and ensures obedience to company standards and safety rules. Addresses production issues such as machine breakdowns, delays, and quality problems. Collaborates with purchasing, logistics, and HR to maintain efficient workflow. Tracks team performance, output, and efficiency, and develops strategies to improve production processes. Prepares production reports, analyzes data, and maintains documentation for management review.

Monitors stock levels, updates inventory records, and ensures accurate counts to prevent shortages or overstocking. Oversees the organization of storage areas, ensuring proper labeling, arrangement, and safe handling of materials. Checks incoming and outgoing materials, verifies documents, and ensures items are correct and in good condition. Tracks consumption and initiates reorder requests when stock is low, ensuring uninterrupted operations.

Ensures that data handling follows company policies, IT standards, and data privacy regulations. Encode new data of products for selling, changing of price, barcodes and product description if there is. Ensures data is accurate, complete, and stored securely; implements data protection measures.