Customer Success Specialist

Client onboarding, subscription management with Stripe and Chargebee, and delivered ongoing support to drive adoption and retention.

Managed invoices, subscription payments, and account reconciliation using Stripe and Chargebee to ensure accuracy and timely collections.

Fostered positive workplace culture through effective communication, recognition programs, and initiatives that support retention and productivity.

Experienced in resolving client concerns, managing subscriptions, and ensuring customer satisfaction through clear and timely communication.

Skilled in SaaS support, billing management with Stripe and Chargebee, and delivering client-focused solutions through Zendesk and HubSpot to ensure customer satisfaction.

Built strong client connections, managed accounts, and driving retention through personalized support and effective communication.

Handled employee concerns, ensured compliance with policies, and maintained positive employer-employee relationships.

Guided clients on financial planning, insurance policies, and tailored solutions to support long-term security and growth.

Managed customer relationships, track interactions, and optimize sales and support processes for improved client engagement and retention.

Managed customer inquiries, streamline support tickets, and delivered timely solutions-oriented service.

Identified and engaged potential clients who are interested in buying or selling of properties. Strategies used involves a mix of online methods such as SEO, and real estate portals.

Assisted clients with policy inquiries, claims processing, renewals, and coverage explanations to ensure smooth customer service.

Interpreted key metrics, generated reports, and provided insights to support decision-making and business growth.

Accurately managed records, processed information, and maintained databases with attention to detail and efficiency.

Handled Dispenza dispensary marketing agency for a cannabis marketing agency, managed data, customer engagement, and operational support.