Customer Service Specialist

I use CapCut to edit social media videos, including adding text overlays, transitions, effects, and music synchronization. I create engaging short-form content suitable for platforms like TikTok, Facebook, and Instagram Reels.

I handled email support during my time as a Customer Service Representative at Concentrix, responding to customer inquiries and concerns for an AT&T telco account. I ensured timely, accurate, and professional responses to maintain customer satisfaction.

I worked as a Customer Service Representative at Concentrix for 3 months, handling AT&T accounts under a telco account. I managed complex customer concerns via chat, providing technical and billing support with accuracy and professionalism.

I worked as a Customer Service Representative at Concentrix for 3 months, handling AT&T telco accounts. I assisted customers with complex concerns, provided accurate information, and maintained a professional and empathetic approach in every interaction.

I have experience using Canva to create posters, social media graphics, and school project materials. I am comfortable working with layouts, typography, and visual design to produce clean and eye-catching outputs.

I am familiar with using AI tools such as ChatGPT and Claude for various tasks including content creation, research assistance, and problem-solving. I can craft effective prompts to get accurate and useful outputs from AI platforms.