Remote Team Leader | Customer Service | Technical Support

As part of my role as a Team Leader, I handled payroll preparation by tracking attendance, verifying work hours, and ensuring accurate and timely submission of employee pay records.

I have extensive experience assisting customers through phone, chat, and email. My background includes handling sales, retention, technical troubleshooting, billing and financing inquiries, device support, and collections, always with a focus on delivering excellent service and building long-term customer relationships.

I have almost 5 years of experience leading teams in both onsite and remote setups. My work includes coaching and training team members, monitoring performance to keep goals on track, creating schedules, and improving processes to boost efficiency and results.

I have over 7 years of experience helping customers with technical issues, including device troubleshooting, network problems, online accounts, and billing support. I can assist through phone, chat, and email while making sure issues are resolved quickly and clearly.

I have experience saving accounts by addressing customer concerns, offering solutions, and presenting products or plans that fit their needs. My goal is always to build trust, provide value, and keep customers satisfied and loyal.

I have experience reviewing calls, chats, and processes to ensure company standards are met, providing feedback to improve service quality and customer satisfaction.

In my role as a Team Leader, I managed daily and weekly schedules to ensure proper coverage, balanced workloads, and smooth team operations.

I have over 1 year and 8 months of experience as a Recruitment Consultant at Hilbre Care Ltd (January 2015 – September 2016), where I developed strong skills in candidate sourcing, client communication, and scheduling interviews. My role involved calling candidates, inviting them for interviews, coordinating appointments, and informing client companies about potential suitable candidates. This experience has strengthened my organizational, communication, and time-management skills, making me highly effective in appointment setting, candidate management, and recruitment processes.

I have experience assisting customers with product recommendations, financing options, and plan upgrades. I also handled tracking of sales performance and prepared reports to support business decisions and improve results.

As part of compliance in the accounts I handled, I assisted customers with their outstanding balances by providing payment options and collecting before service disconnection or cancellation.

I have extensive experience in office administration and customer service, with a strong background in planning and coordinating travel arrangements. During my tenure at SM CALL in London, United Kingdom (April 2011 – November 2014), I managed travel bookings, including flights, hotels, and transportation, ensuring all itineraries were efficient and aligned with company schedules. My skills include attention to detail, organizational planning, and clear communication, enabling me to provide seamless support for business travel and administrative tasks. Key Skills: Planning and Booking, Travel Coordination, Organizational Planning, and Customer Communication.