VA| CSR | TSR | IT | Admin | Sales |Accountant

I have experience working as a Personal Assistant at Netmate Information Technology Services, where I assisted our CEO with daily tasks, managed schedules, handled correspondence, and maintained organized records. This role strengthened my skills in organization, communication, and adaptability, allowing me to provide reliable and efficient support to executive leadership.

I have over seven years of experience in customer service, assisting clients with inquiries, concerns, and requests across phone, email, and online platforms. I focus on delivering excellent service, building positive client relationships, resolving issues efficiently, and ensuring customer satisfaction while maintaining accurate records.

I have over seven years of experience in sales, both in BPO and IT settings, where I engaged with clients, identified their needs, and promoted products and services to drive revenue. My experience includes upselling, building client relationships, meeting performance targets, and providing excellent customer service to ensure client satisfaction.

I have extensive experience in customer support, assisting clients with technical issues, inquiries, and service requests. In my roles at Concentrix and Alorica, I provided clear guidance, resolved problems efficiently, and ensured a positive customer experience while maintaining accurate records and promoting company services.

I have extensive experience in technical support, assisting clients with troubleshooting issues, setting up systems, and providing step-by-step guidance to resolve technical problems. In my roles at Concentrix and Alorica, I ensured timely solutions, clear communication, and a positive client experience while accurately documenting support interactions.

I have extensive experience in office and administration, including managing schedules, handling correspondence, maintaining both digital and physical records, and supporting day-to-day operations. My roles in customer service, technical support, and administrative functions have strengthened my organizational skills, attention to detail, and ability to work efficiently in fast-paced environments.

I have extensive experience in office and administration, including managing schedules, handling correspondence, maintaining both digital and physical records, and supporting day-to-day operations. My roles in customer service, technical support, and administrative functions have strengthened my organizational skills, attention to detail, and ability to work efficiently in fast-paced environments.