Experienced Customer Service|General VA| Recruitment

I am a reliable and customer-focused Customer Support professional with experience supporting telecommunications and medical insurance accounts. I provide clear, accurate assistance, handle customer concerns with empathy, and ensure every interaction meets service and quality standards. I am detail-oriented, dependable, and committed to delivering excellent customer experiences.

I am a customer-focused Customer Support Specialist with hands-on experience in medical insurance support and dental office operations. I am skilled in assisting members and patients with policy inquiries, benefits explanations, claims guidance, eligibility verification, and issue resolution. I pride myself on delivering clear, accurate information while maintaining empathy, confidentiality, and full compliance with healthcare standards. Key Strengths: Medical insurance & healthcare support Dental front-desk and receptionist support Claims processing, benefits, and eligibility assistance Strong communication and problem-solving skills HIPAA awareness and data confidentiality Tools & Systems: Availity – insurance verification and claims management Practice Fusion – EHR and patient records Dentrix – dental practice management and scheduling

I am a confident Sales Support and Lead Generation professional with experience in cold calling, lead qualification, and CRM management. I help sales teams connect with potential clients, qualify prospects, and book appointments through clear communication and consistent follow-up. I am skilled in Cold Calling, GoHighLevel, LinkedIn Sales Navigator, and HubSpot, and I focus on results, professionalism, and accurate data management.

I am a reliable and detail-oriented E-commerce Customer Support Specialist with experience supporting Shopify stores and delivering excellent customer service across multiple channels. I help online businesses build strong customer relationships by resolving inquiries efficiently while protecting brand reputation and driving customer satisfaction. What I Can Do for Your Shopify Store: Respond to customer inquiries via email, chat, and helpdesk platforms Handle order issues, cancellations, returns, refunds, and exchanges Track shipments and resolve delivery-related concerns Assist customers with product questions and basic store navigation Follow support processes and brand voice guidelines Tools & Platforms I Use: Shopify Admin – order, customer, and product management Gladly – customer conversation management Notion – documentation, SOPs, and task tracking Helpdesk & CRM tools Google Workspace (Docs, Sheets, Gmail)