Customer-focused Sales and Technical Support Professional with 5+ years in telecommunications and BPO industry experience. Skilled in customer service, upselling, technical troubleshooting, and customer retention with a proven record of exceeding performance metrics and driving customer satisfaction. Adaptable and results-driven, committed to delivering innovative solutions that strengthen client relationships and business success.
Experience: 2 - 5 years
Chat support for Verizon company supporting mobile device issues over a chat platform
Experience: 2 - 5 years
Doing basic troubleshooting for different Telco companies in the U.S
Experience: 2 - 5 years
Multiple years of over the phone customer service handling 3 big telecommunications companies in the U.S
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