HR Manager, Timekeeper, QA Specialist, Dealer Support, Sales Development Represe

Experienced in managing employee timekeeping and payroll support, using tools such as TopTracker, Bitrix, and MS Office to accurately track work hours and submit reports to accounting for payroll disbursement. Skilled in maintaining records, ensuring accuracy, and supporting smooth HR operations.

Handled customer inquiries and support for both telecom and drone/tech industries, providing assistance through phone, email, and chat. Skilled in resolving issues, managing client expectations, and delivering a positive customer experience across diverse industries.

Skilled in monitoring and evaluating customer interactions through PBX call recordings, live chat reviews, and TopTracker. Experienced in identifying areas for improvement, providing feedback, and ensuring compliance with company standards to maintain excellent service quality.

Hands-on experience using Salesforce CRM as the primary tool for managing customer accounts, tracking interactions, and supporting sales processes. Skilled in navigating dashboards, updating records, and maintaining accurate data to ensure smooth workflow and reporting.

Provided phone, live chat, and email-based technical support, assisting customers with troubleshooting, product setup, and issue resolution. Skilled in clear communication, problem-solving, and ensuring customer satisfaction by resolving concerns efficiently and professionally.

Worked as an Inside Sales Representative in the drone/tech industry, selling drones, repair services, and training packages. Consistently met and exceeded sales targets, becoming a top seller multiple times and once even setting the record as the highest seller in the company’s history. Skilled in consultative selling, account management, and building lasting client relationships that drive revenue growth.

Worked in a data entry role for less than six months, where I consistently ranked as a top performer in typing speed + accuracy. This achievement was particularly meaningful as I was the only woman on the account, exceeding expectations in a role where male colleagues were expected to outperform. Skilled in accuracy, attention to detail, and meeting deadlines under pressure.

Licensed Nurse with a Bachelor of Science in Nursing and certified training in Basic Life Support (BLS), Advanced Cardiac Life Support (ACLS), IV Therapy, and Phlebotomy. While my career path has been focused on customer service, sales, QA, and HR, my medical education has strengthened my attention to detail, discipline, and ability to remain calm under pressure - skills that I carry into any role I take on.

Supported dealer accounts by processing orders, providing product information, and ensuring smooth coordination between clients and the company. Skilled in maintaining strong business relationships, assisting partners with their needs, and contributing to sales growth through reliable support.

Worked as a Lead Generation Specialist for three months, using EyeBeam for outbound calls and following scripts to qualify leads. Gained experience in engaging prospects, introducing products, and supporting the sales pipeline through consistent outreach.

While not formally titled as a Virtual Assistant, I gained hands-on experience supporting my boss in both B2B Sales and HR/Timekeeping roles. This included managing schedules, handling communications, preparing reports, and assisting with day-to-day operational tasks. These responsibilities allowed me to develop strong organizational, multitasking, and administrative skills—qualities that closely align with Virtual Assistant work.