Ernest

Customer Service Team Leader

70 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $4.26/hour ($825.60/month)

Associates degree

Last Active

June 29th, 2026 (24 days ago)

Member Since

August 18th, 2025

Profile Description

7 years of experience as a Team Leader in Customer Service and total of 14 years in BPO Industry.Attended leadership training and learned effective coaching techniques to guide the team.Multi-tasking skills and Time management.Efficiently communicate with clients, explaining root causes of issues clearly.Provide timely and professional resolutions to maintain customer satisfaction.Knowledge in Google Docs and Spreadsheets
Typing Skill: 55 WPM

Top Skills

Coaching » Success

Experience: 2 - 5 years

Experienced in applying effective coaching techniques to support team members’ career growth and personality development, ensuring both professional and personal success.

Customer Support » Customer Service

Experience: 10+ years

Skilled in learning and applying various approaches to deliver satisfactory responses to clients, assisting them with problem resolution and guiding them through product how-to’s with clarity and professionalism.

Office and Administration » Team Leadership

Experience: 2 - 5 years

Experienced in handling and guiding team members on providing effective and efficient solutions tailored to different situations, adapting approaches based on clients’ personality profiles.

Other Skills

Design » Adobe » Photoshop

Experience: Less than 6 months

Knowledgeable in using Adobe Photoshop to edit and enhance images for advertising materials, ensuring visually appealing and professional designs that align with marketing goals.

Customer Support » Email Support

Experience: 2 - 5 years

Handled email support by effectively expressing willingness to assist and providing accurate, timely resolutions through professional written communication.

Design » Graphic Design » Canva

Experience: Less than 6 months

Skilled in editing images for pamphlets and advertisements, ensuring high-quality visuals that effectively support promotional materials.

Basic Information

Age
38
Gender
Male
Website
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Address
Tanza, Cavite
Tests Taken
DISC
Dominance: 28
Influence: 26
Steadiness: 40
Compliance: 6
English
C2(Advanced/Mastery)
Government ID
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