Customer Service/ General Administrative Virtual Assistant

I have 2 years of email support experience. I handled customer inquiries, resolved issues, and provided timely follow-ups. I am proficient in Salesforce and Zendesk for managing customer tickets, and I use Jira to create and track tickets for internal issue resolution and cross-team collaboration.

I have experience providing live chat support across different industries. I handled customer inquiries for ticketing and bus tracking services using Salesforce, and supported healthcare customers through live chat using AWS. I assisted customers with account-related concerns, service inquiries, and issue resolution while maintaining excellent customer service and managing multiple chats efficiently.

Customer Service Professional with 6+ years of experience providing support through phone, chat, and email channels. Skilled in resolving customer concerns, managing high-volume interactions, and delivering exceptional customer experiences. Proficient in Salesforce, Zendesk, and Jira for customer relationship management, ticket handling, and issue tracking. Strong communication, multitasking, and problem-solving abilities, with a commitment to customer satisfaction and business success.

Handled outbound calls for cancelled trips, offering rescheduling or refund options. Skilled in clear communication, problem resolution, and maintaining customer satisfaction.