Executive Operations & Client Support Specialist | RCM | SaaS Ops

Overview

Looking for full-time work (10 hours/day)

at $4.95/hour ($1,200.00/month)

Bachelors degree

Last Active

July 1st, 2026 (21 days ago)

Member Since

April 16th, 2017

Profile Description

For the past 12 years, I’ve helped startups, CEOs, and business owners stabilize operations, and scale with better systems.

My experience spans multiple industries, including Healthcare & Wellness (health insurance, orthodontics, behavioral health), Professional Services (accounting & SOX firms), Retail & E-commerce, Technology & SaaS, Digital Marketing, and Real Estate.

As a Medical Virtual Assistant with over 3 years of experience, I have supported physicians and healthcare teams by managing patient scheduling, maintaining electronic health records, and processing insurance documentation with high accuracy.

Total of over 5 years in healthcare operations. I am trained and proficient in HIPAA-compliant data handling and have assisted in coordinating telehealth appointments, improving patient access and provider efficiency.

With three years of experience at UnitedHealthcare, I have mastered verifying insurance benefits by accurately assessing coverage for services,  including copay amounts, deductibles, coinsurance, visit limits, and prior authorization requirements. I ensure eligibility confirmation, verify benefit details such as out-of-pocket maximums, and resolve coverage discrepancies efficiently.

Skilled in payer coordination, with 3 years of experience mastering medical billing at UnitedHealthcare, I specialized in end-to-end insurance collections, identifying root causes of claim rejections such as missing documentation or eligibility issues, and submitted appeals with supporting evidence.

With over three years at Real Estate in the US, I demonstrate a strong foundation in multifamily operations, short-term rentals, and investor-focused strategies like wholesaling and fix-and-flip projects. This blend of hands-on experience in both long-term and transient rental models, combined with transactional expertise, gave me a huge operations expertise in property management, investment advisory, or real estate entrepreneurship. The success of short-term rentals in supporting cash flow and appreciation underscores the value of adaptive property strategies. These skills of mine are highly transferable to scaling portfolios or mentoring emerging investors.

If your business is dealing with things like:
• Operations and admin backlogs
• Half-finished projects and abandoned tasks
• Nonstop calls and communication overload
• Team call-offs or coordination issues
• Messy calendars and missed appointments
• Missing documents or disorganized billing
• Weekend burnout from operational chaos

That’s where I come in.
As an Executive Assistant and Operations Lead, my role is simple:
keep leadership focused, operations organized, and clients supported.

My core KPIs focus on:
Executive Efficiency – maintaining 95–100% calendar accuracy and reducing scheduling conflicts.
Project & Task Execution – tracking action items and ensuring projects and follow-ups are completed on time.
Communication Management – organizing high-volume emails, Slack, WhatsApp, and calls while keeping response times fast.
Client & Stakeholder Support – ensuring clear communication and quick issue resolution.
Operations & Process Improvement – building workflows, SOPs, and systems that keep teams aligned.
Data & Reporting Accuracy – preparing reports and maintaining reliable documentation.
Finance & Billing Support – managing invoices, accounts payable/receivable, and record accuracy.
Compliance & Confidentiality – HIPAA-trained with experience supporting healthcare insurance workflows.

My goal is to stabilize operations so leaders can focus on growth, strategy, and clients.

What I’ve learned after years of supporting executives:
Organization isn’t about being tidy.
It’s about creating freedom and efficiency.

Strong systems, clear calendars, organized inboxes, documented SOPs, and smooth workflows, are what allow businesses to scale.

How I work:
Anticipation over reaction – I aim to solve problems before they happen.
Documentation for growth – scalable businesses run on systems, not memory.
Adaptability – industries change, and I learn tools and processes quickly.
Trust through accuracy – handling sensitive data with care builds long-term partnerships.

If you need someone who can bring structure, support leadership, and keep operations running smoothly, let’s connect.

Dave Quijano