Customer Support

Overview

Looking for any work (8 hours/day)

at $4.95/hour ($960.00/month)

Bachelor's degree

Last Active

July 21st, 2026 (yesterday)

Member Since

August 16th, 2025

Profile Description

Customer Service / Escalation Specialist
Foundever (BPO Company)

I provided multi-channel customer support for billing and retail through
phone, email, and chat
for
top retail brands such as Macy’s, Bloomingdale’s, AT&T, and Amazon.
Focused on de-escalating complex issues while ensuring effective and quick resolutions. I consistently
drive high satisfaction rates by
addressing customer concerns incorporating calmness, friendly tone, empathy, better judgement, and strong sense
of
accountability thus building trust with both customers and clients.

Senior Advocate
Illness Support Group (ISG)

As a Senior Advocate, I make sure that seniors feel valued and supported without financial burden by providing wellness check-ins to determine home care eligibility and further health service options that can be covered by their Medicare or available in their respective healthcare insurances. My role also involves follow ups with seniors, and providing visit codes for them to present when they want to have scheduled appointments to their chosen health specialist for a visit