Frances
TOP RATED PLUS | Seasoned Customer Service Manager
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $6.62/hour ($1,280.00/month)
Bachelors degree
Last Active
July 22nd, 2026 (3 days ago)
Member Since
April 14th, 2017
Profile Description
I have been working in the BPO/Customer Service industry for 12 years and have been in-charge of diverse positions predominantly as a Customer Service agent for 5 years then promoted as a Team Leader for 7 Years. I have handled accounts in Telecommunication, Worldwide Hotel Reservation then to Mortgage Industry and Ecommerce.
Over time, I gained excellent knowledge and competencies of the internet using multiple software, MS Office applications,
My goal is to work for the long term, ensure client satisfaction, deliver quality service, improve company profitability, and spread positivity in the working environment.
Top Skills
Customer Support
Experience: 10+ years
I have 12 years of experience in the customer service industry, specifically, I have extensive expertise in CRM systems, particularly Gorgias ticketing and Zendesk support systems. My proficiency in these platforms allows me to seamlessly integrate social media, email, and phone services into a unified system, streamlining your customer interactions and providing a comprehensive view of your customer base.
Customer Support » Email Support
Experience: 10+ years
I have been working in the BPO/Customer Service industry for 12 years and have been in-charge of diverse positions predominantly as a Customer Service agent for 5 years then promoted as a Team Leader for 7 Years. I have handled accounts in Telecommunication, Worldwide Hotel Reservation then to Mortgage Industry and Ecommerce.
Customer Support » Phone Support
Experience: 10+ years
Also I have been an Account Manager, Team Leader, and Customer Service Manager in both E-commerce and BPO environments, have equipped me with a deep understanding of the challenges and opportunities facing businesses like yours. I possess a proven track record of building and managing successful customer service processes that drive efficiency and enhance customer satisfaction.
Other Skills
Basic Information
- Age
- 39
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Makati City, Metro Manila
- Tests Taken
- IQ
- Score: 112
- DISC
- Dominance: 95
- Influence: 98
- Steadiness: 94
- Compliance: 97
- English
- C1(Advanced)
- Government ID
- Sign Up with Pro Account to View
“My Filipino specialist who is absolutely amazing..go get your OFS today!”
Eden Einav
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