General, customer service assistance through different mediums, chat, over-the-phone, e-mail, social media.
Experience with different CRM software, data entry, and general
Very familiar with the Amazon Seller Central platform, both FBA and dropshipping, Shopify, and other eCommerce platforms not only in researching products but also doing customer service handling disputes, refunds, complaints, and general inquiries.
Basic troubleshooting with different devices, software over the phone, or through chat, e-mail.
Types over 50 WPM.
10 years of experience and consistency with hitting goals and general customer satisfaction. Excellent English communication skills, oral and written.
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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