Admin & Data Support VA

- Handled phone, email, and in-person communications professionally - Prepared reports, memos, and presentations with attention to detail - Maintained organized filing systems and updated office records - Managed store inventories and supported daily operations - Welcomed and assisted customers, ensuring a positive experience - Provided administrative support to the owner and staff - Ensured compliance with internal policies and procedures

eviewed 2,000+ daily posts (text, images, videos) with 98% compliance, strengthening risk mitigation. Processed large datasets with 99�curacy, ensuring quality assurance in high‑volume workflows. Reported daily performance metrics, flagged violations, and provided data‑driven insights to improve operational efficiency.

Resolved 90+ daily customer inquiries via chat and email for an e‑commerce electronics brand, ensuring timely and accurate service. Managed multiple chat sessions and email threads simultaneously, maintaining 90?curacy and consistency to meet service‑level agreements (SLAs). Maintained precise documentation and clear communication, supporting performance metrics and enhancing overall customer satisfaction.