Professional Virtual Assistant | Admin Support | Data Entry | Customer Service

6+ years entering and validating financial and client data with zero-error accuracy.

Daily handling of client and internal communications with accuracy and professionalism.

Recognized for accuracy and compliance in high-stakes financial environments.

3+ years managing executive calendars and meetings for US-based teams.

6+ years preparing compliance reports, financial documents, and client correspondence.

Organized cross-functional meetings and follow-ups in banking and fintech environments.

Awarded for teamwork and operational excellence at JPMorgan Chase.

1. Managed daily inventory levels and ensured accurate stock records at Cable Car Restobar and Gameroom Inc. 2. Maintained and optimized POS systems to support smooth transactions and operational efficiency. 3. Coordinated with staff to prevent shortages, reduce waste, and keep supply chains running effectively. 4. Prepared inventory reports and reconciled stock counts to support management decisions.

Resolved client inquiries and escalations via email while maintaining a professional and empathetic tone.

- Inbox Management – Handled high-volume client and internal emails daily, ensuring timely responses and organized communication. - Professional Correspondence – Drafted and polished emails for compliance, client updates, and interbank coordination (including SWIFT messages). - Follow-ups & Scheduling – Sent reminders, confirmations, and follow-up emails to support meetings and project timelines. - Accuracy & Documentation – Ensured all email communications were properly logged and aligned with compliance standards.

Transitioned successfully across banking, fintech, HR, and freelance roles.

Identified workflow inefficiencies and implemented process improvements.

3+ years managing executive calendars and meetings for US-based teams.

Produced daily, monthly, and quarterly reports for trade finance and payment operations.