With over 9 years of experience across Customer Service, Technical Support, Real-Time Analysis, FP&A, and Finance
Operations, I bring a well-rounded skill set and a deep understanding of business processes and financial efficiency.
My background includes managing invoicing, collections, and bank reconciliations. I have developed strong analytical
and problem-solving abilities, honed through monitoring performance metrics, optimizing workflows, and maintaining
compliance with financial standards.
Known for my attention to detail, adaptability, and collaborative approach, I consistently deliver high-quality results in
fast-paced environments. With a balance of financial expertise, operational insight, and a customer-centric focus, I am
well-prepared to contribute to an organization’s financial integrity and process improvement initiatives.
Experience: 2 - 5 years
Assists the AR team in investigating and resolving billing discrepancies or Travel agents' commission complaints.
Experience: 5 - 10 years
Manages the end-to-end billing process, ensuring accurate and timely generation, processing, and distribution of vendor commission invoices.
Experience: 5 - 10 years
Creating and sending invoices, tracking, verifying payments, and following up on outstanding accounts.
Experience: 2 - 5 years
Resolved booking agents’ inquiries regarding commissions while maintaining high satisfaction ratings.
Experience: 2 - 5 years
Resolve business owners' technical issues with the accounting software (installing and reinstalling, etc.) Assist business owners on a step-by-step basis on how to use the software.
Experience: 5 - 10 years
Experience: 5 - 10 years
FP&A - Provide monthly revenue and invoice status reports. RTA - Generate hourly, daily, monthly, and yearly SLA reports. Collections Specialist - initiated a Commission tracking Dashboard and Vendor Contact Excel file. Preparing weekly and monthly reports on collected and outstanding commissions.
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