Spanish Bilingual , E-Commerce , Graphic Design Skill , Social Media Management

• Managed day-to-day operations of an online business, including product listing, inventory, and order fulfillment • Handled customer inquiries and complaints via Facebook Messenger with a focus on fast and friendly service • Created marketing content using Canva and CapCut to promote products and engage customers • Processed orders, tracked deliveries, and coordinated with local couriers • Boosted sales through Facebook promotions, live selling, and product bundling • Maintained organized records of sales, payments, and customer details using Google Sheets and mobile apps • Gained practical experience in digital marketing, customer service, and social media management

I have four years of experience in the airline and hospitality industry, working with international airlines including United Airlines, All Nippon Airways (ANA), Korean Air, and AirAsia Philippines. I have extensive experience as a ground crew and customer service representative, assisting passengers from diverse cultural backgrounds. I am skilled in handling angry or difficult passengers with professionalism, empathy, and effective communication, ensuring situations are resolved calmly and efficiently. I consistently deliver high quality customer service, prioritize passenger satisfaction, and maintain airline service standards. I can communicate in basic Spanish and use strong interpersonal skills to provide passengers with the service they deserve.

Gained hands-on experience in digital marketing, customer service, and social media management by promoting and managing a small online business. Created engaging visual content using Canva, edited product videos through CapCut, and scheduled posts to boost engagement and sales on Facebook.

Video & Photo Editing (Canva, CapCut, and AI Video Generation Tools)

Proficient in Canva and CapCut for creating engaging visuals and basic photo/video editing • Solid understanding of layout design, color theory, and visual storytelling • Experienced in designing social media content, product labels, and marketing materials • Skilled at following branding guidelines to ensure visual consistency across platforms • Familiar with typography principles and maintaining strong visual hierarchy in designs • I used to know this things because i used to do this in my small business . branding , editing photo or videos. I used to edit vlog too when i was in college.

* Dropshipping support * Handling customer emails, enquiries, and support requests * Locating and managing customer orders in Shopify * Providing order tracking updates and resolving customer concerns

Appointment Setter , Real State Team Assistant , English to Spanish translator editor in Canva