CSR | Technical Support | Data Entry Specialist | Executive

I have extensive experience handling customer inquiries via email, addressing concerns about orders, billing, account access, and product issues. I focus on providing clear, timely, and empathetic responses while ensuring accuracy, policy compliance, and proper documentation in CRM systems.

Customer Service Representative with 7 years of experience delivering high-quality support through phone, email, and chat. Skilled in resolving inquiries, handling escalations, and maintaining customer satisfaction. Adept at multitasking, using CRM systems, and fostering positive client relationships in fast-paced environments.

Back Office Support Specialist with experience in the provisioning process, coordinating service activation, cancellation, relocation, churn requests, and ensuring accurate setup of accounts and services. Skilled in managing documentation, reports, creating process improvement, tracking progress, and collaborating with team members to resolve provisioning issues and meet client requirements efficiently.

Experienced in managing customer interactions through Facebook and Instagram by promptly responding to messages, inquiries, and comments. Skilled at providing accurate information, resolving concerns, and maintaining a positive brand image while ensuring a consistent and professional tone in all communications.

Technical Support Specialist with 1 year of experience assisting customers in resolving technical, account, and service-related issues. Skilled in troubleshooting, guiding users through solutions, and providing clear instructions via call.

Experienced Phone Support Representative with a background in addressing inquiries, resolving issues, and assisting customers with account, billing, and product concerns. Skilled in active listening, delivering clear and empathetic communication, and ensuring customer satisfaction while meeting performance and quality standards.

Volunteered as an Executive Assistant and Data Entry Specialist in our church, researching and compiling local job opportunities to match church members with roles suited to their skills and experience. Published updated job listings on the church website and maintained accurate records for easy reference. Assisted church leadership in arranging meetings with other leaders overseeing volunteer programs, prepared quarterly PowerPoint presentations, and managed inbound calls with professionalism. Provided administrative and coordination support to ensure smooth operations and impactful community service delivery.

Volunteered as an Executive Assistant and Data Entry Specialist in our church, researching and compiling local job opportunities to match church members with roles suited to their skills and experience. Published updated job listings on the church website and maintained accurate records for easy reference. Assisted church leadership in arranging meetings with other leaders overseeing volunteer programs, prepared quarterly PowerPoint presentations, and managed inbound calls with professionalism. Provided administrative and coordination support to ensure smooth operations and impactful community service delivery.