Administrative & E-Commerce Virtual Assistant | Customer Support Specialist

Provide professional email, chat, and phone support. Handle inquiries, refunds, order issues, after-sales follow-ups, and maintain high customer satisfaction across multiple platforms.

Clear and professional written and verbal communication. Skilled at conveying instructions, responding to client inquiries, managing expectations, and resolving conflicts diplomatically.

Expert in managing customer support tickets, categorizing inquiries, tagging recurring issues, responding efficiently, and maintaining organized workflows for fast-paced e-commerce operations.

Manage social media inboxes, respond to messages, schedule posts, engage with followers, and create visual content using Canva and basic video editing tools.

Skilled in order creation, edits, refunds, replacements, and maintaining customer and order records within Shopify.

Manage appointments, schedules, and follow-ups efficiently, ensuring smooth operations and timely reminders.

Utilize ChatGPT and workflow automation tools to streamline support, optimize processes, and enhance efficiency.

Maintain and update client records, organize databases, and input accurate information for reporting and follow-ups.

Guide users through app issues, payment concerns, and troubleshooting common platform problems.

Performed accurate and efficient data input, record-keeping, and CRM updates. Managed spreadsheets, customer information, and order details while maintaining attention to detail and consistency across multiple systems.

Design simple graphics for marketing, social media, or customer communication materials.

Experience in booking, updating, and assisting customers with airline systems.

Edit short videos or reels to support social media campaigns or content creation.

Use Google tools to manage emails, track data, create reports, and collaborate with teams.

Assisted customers with flight bookings, changes, and cancellations using the Sabre system. Handled reservations, processed payments, and provided accurate travel information while ensuring customer satisfaction.