Customer Service | Quality Analyst | Quality Coach | Email & Chat Support | Zend

Overview

Looking for full-time work (8 hours/day)

at $3.31/hour ($640.00/month)

Bachelors degree

Last Active

July 2nd, 2026 (7 days ago)

Member Since

April 2nd, 2017

Profile Description

With over 10 years of experience in the BPO industry, I help businesses improve customer satisfaction, enhance agent performance, and maintain high-quality service standards. My background spans customer service, email and chat support, quality assurance, coaching, technical support, and back-office operations.

As a Quality Assurance Associate, I conduct call and transaction evaluations, provide actionable feedback, facilitate calibration sessions, coach agents and supervisors, train new Quality Analysts, and ensure compliance with client and company standards. I also have extensive experience supporting customers through Zendesk and handling financial, retail, and technical accounts.

Here's how I can help your business:

Customer Service (Email, Chat & Back Office)
Quality Assurance & Call Monitoring
Agent Coaching & Performance Improvement
Quality Scorecards & Feedback Reports
Customer Experience (CX) Analysis
Zendesk Support
Data Entry & Administrative Support
Process Documentation & Reporting
Compliance Monitoring & Calibration

I am detail-oriented, analytical, dependable, and committed to delivering exceptional customer experiences while helping teams achieve measurable results. If you're looking for someone who combines strong customer service skills with quality management expertise, I'd be happy to support your business.