Marc

Customer/Client Support & Appointment Setter | Virtual Assistant | Email, Chat &

With Timeproof

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Overview

Looking for full-time work (8 hours/day)

at $4.98/hour ($960.00/month)

Bachelors degree

Last Active

July 7th, 2026 (yesterday)

Member Since

July 20th, 2025

Profile Description

I am an experienced Customer Support and Business Development professional with a strong background in BPO, CRM management, and appointment setting for U.S.-based companies. I have handled phone, email, and chat support, resolving customer concerns efficiently while maintaining high satisfaction and performance metrics in fast-paced call center environments.

I also have hands-on experience supporting HVAC and construction companies, where I managed lead generation, outbound calls, appointment setting, and technician scheduling. I regularly handled last-minute cancellations and reschedules, ensuring smooth daily operations using Workiz for HVAC scheduling and HubSpot and Zoho CRM for lead tracking and follow-ups.

I am highly proficient in CRM systems, Microsoft Excel, MS Office, Microsoft Teams, and other productivity tools. I am detail-oriented, tech-savvy, and dependable, with a proven ability to improve response times, keep CRMs organized, and help businesses convert leads into booked appointments and long-term clients.