Rodalyn
Versatile Customer Service and Escalation Specialist with st
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $5.81/hour ($1,120.00/month)
High school diploma
Last Active
July 2nd, 2026 (10 days ago)
Member Since
July 19th, 2025
Profile Description
I'm a dedicated and experienced Customer Support and Technical Support Specialist with over 7 years in the BPO industry, providing top-tier service across various channels including voice, chat, and
I handled high-level escalations and served as the go-to contact for complex customer concerns, especially around payment disputes and account issues. I mentored Level 1 agents, maintained detailed CRM documentation (Salesforce, HubSpot), and ensured every resolution met both customer satisfaction and compliance standards.
I handled high-level escalations and served as the go-to contact for complex customer concerns, especially around payment disputes and account issues. I mentored Level 1 agents, maintained detailed CRM documentation (Salesforce, HubSpot), and ensured every resolution met both customer satisfaction and compliance standards.
Before my BPO career, I worked in the hospitality industry as a waitress and bartender, honing my customer-facing and problem-solving skills. I managed front-of-house operations, trained new staff, and ensured smooth service during peak hours and events.
I bring a mix of empathy, efficiency, and a solution-driven mindset to every project. If you're looking for a reliable support expert who understands both the technical and human side of customer care—I’m here to help!
Top Skills
E-Commerce » Ebay » Customer Support
Experience: 2 - 5 years
Experienced in handling both buyer and seller support on eBay, including resolving order issues, guiding buyers through purchases, and assisting sellers with item listings, subscriptions, and invoicing. Skilled in managing payment disputes, unrecognized charges, and account concerns with accuracy and professionalism.
Customer Support » Chat Support
Experience: 2 - 5 years
Email Support Specialist – Escalations & Payment Support Skilled in providing professional email support for high-level escalations, with a strong focus on payment disputes, missing refunds, failed transactions, subscription concerns, and unrecognized charges. Experienced in handling abusive buyers while maintaining composure and adherence to company policies. Ensures every interaction is resolved with accuracy, empathy, and timely follow-up, while keeping detailed case documentation and collaborating with internal teams to deliver excellent customer service.
Customer Support » Technical Support
Experience: 6 months - 1 year
Tech Support Specialist – App & Integration Support Experienced in providing technical support for customers dealing with app issues, integrations, campaign setup, and automation workflows. Skilled in troubleshooting failed messages, message filtering, and platform-specific errors. Able to guide users through technical processes step-by-step, ensuring smooth operations and minimal downtime. Proficient in identifying root causes and working with cross-functional teams to deliver fast, effective resolutions.
Other Skills
Basic Information
- Age
- 29
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Tests Taken
- IQ
- Score: 125
- DISC
- Dominance: 15%
- Influence: 16%
- Steadiness: 41%
- Compliance: 28%
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
SEE MORE REAL RESULTS
You have successfully pinned this profile! You can manage pinned profiles in your Employer dashboard.
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.