John

Customer Service Associate with Booking Coordination and CRM Expertise

With Timeproof

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Overview

Looking for part-time work (4 hours/day)

at $1.66/hour ($160.00/month)

High school diploma

Last Active

July 5th, 2026 (4 days ago)

Member Since

July 18th, 2025

Profile Description

I am a dedicated Customer Service Associate with over 3 years of hands-on experience in hotel booking coordination and client support within a fast-paced BPO environment. I specialize in handling both voice and email support, with a strong focus on accuracy, attention to detail, and customer satisfaction. My role involves communicating directly with partner hotels to arrange bookings, troubleshoot issues, and ensure smooth travel experiences for our clients. I have a proven ability to handle high volumes of calls and emails while maintaining a calm, professional demeanor.
I'm highly proficient in tools such as Zendesk, Gmail, Excel, and Outlook, which I use daily to manage inquiries, organize reservations, and resolve concerns efficiently. With a typing speed of 80 WPM and a meticulous approach to admin tasks, I consistently deliver fast, high-quality support. I am reliable, solutions-oriented, and always committed to exceeding expectations in every interaction.

Top Skills

Customer Support » Email Support

Experience: 1 - 2 years

Experienced in managing email communications through platforms like Zendesk, Gmail, and Outlook. Capable of handling multiple tickets per day with speed and professionalism while maintaining high customer satisfaction ratings.

Customer Support » Chat Support

Experience: 2 - 5 years

Capable of handling multiple chat conversations simultaneously while maintaining friendly, clear, and effective communication. Familiar with chat support platforms and CRM tools to track and resolve customer issues in real time.

Customer Support » Sales Support » Hotel Booking

Experience: 2 - 5 years

Strong background in hotel booking coordination and sales support via phone and email. Skilled in working with partner hotels to arrange accurate reservations, troubleshoot booking issues, and ensure a smooth experience for clients. Proven ability to work under pressure and meet tight deadlines.

Office and Administration » Attention to Detail

Experience: 2 - 5 years

Highly detail-oriented with a focus on accuracy in booking records, customer data, and written communication. Trusted for consistently error-free documentation and task completion.

Other Skills

Basic Information

Age: 24

Gender: Male

Website: Sign Up with Pro Account to View

Address

Tests Taken: IQ
Score: 119: DISC
Dominance: 35%
Influence: 8%
Steadiness: 25%
Compliance: 32%: English
C1(Advanced)