Customer Assistance Respond to customer inquiries via phone, email, chat, or social media. Provide accurate information about products, services, policies, and procedures. Help customers troubleshoot problems (e.g., billing issues, product setup, order tracking). Problem Resolution Listen to customer complaints, identify the root cause, and find solutions. Escalate complex issues to higher-level support or other departments when needed. Follow up to ensure customer satisfaction. Maintain accurate records of customer accounts and transactions. Customer Retention Build positive relationships to encourage loyalty. Handle upset or frustrated customers professionally and empathetically. Team Collaboration Work with sales, billing, or technical teams to resolve cross-department issues. Share feedback from customers to help improve products or processes.

Main Duties: Taking reservations via phone, email, or booking systems Answering questions about room types, prices, and hotel services Updating and managing reservation records Coordinating with front desk and housekeeping Handling cancellations, changes, and special requests Assisting guests with check-in details and policies

Greet customers and assist them in selecting products Explain product features, prices, and benefits clearly Achieve daily, weekly, and monthly sales targets Maintain attractive product displays and store cleanliness Handle customer inquiries, complaints, and after-sales support Process sales transactions and issue receipts Maintain accurate sales records and inventory updates