Virtual Executive Assistant

Managed customer communications via phone, email, and messaging for an air-conditioning sales and service company. Provided post-service support by ensuring service quality, monitoring PMS schedules and ACU data, and maintaining strict confidentiality of customer information. Contributed to a 98% client retention rate through consistent, high-quality customer care.

Delivered executive-level administrative support, including calendar management, meeting coordination, and daily operations. Liaised with 2–4 CEOs or executive assistants to schedule meetings and maintain clear communication. Accompanied the CEO to meetings, ensuring smooth logistics and support.

I have strong communication skills, both written and verbal, allowing me to convey ideas confidently and effectively to diverse audiences. I had an experience of communicating with clarity and empathy to build strong relationships with people around me, either virtually or in person and ensure that mutual understanding in different settings.

Served as a Billing Administrator as part of my executive support responsibilities, managing the preparation of Statements of Account and invoices for clients. Tracked payment statuses, conducted follow-ups to ensure timely collections, and coordinated closely with the accounting team. Maintained accurate and organized records using Google Drive, with working knowledge of QuickBooks. Contributed to efficient billing processes and improved financial tracking through attention to detail and consistent communication.

I have solid experience in customer service (or even actual talking to people), including phone, email, and live chat. My approach is always person-focused, aiming to build trust and retain loyalty. I'm known for my patience, empathy, and clear communication, which help me turn challenges into oppurtunities.

Volunteered as a teacher for 2+ years, instructing 15+ students aged 14–18. Tracked and reported student progress, coordinated with guardians and supervisors, and supported curriculum development, lesson pacing, and SOPs. Facilitated interactive activities for a wide youth audience.

As someone who works both independently and in a team, I have strong management skills developed through handling multiple tasks, meeting deadlines, and balancing competing priorities. I plan and stay organized to ensure high productivity and still produce quality work.

I have hands-on experience in graphic design, specializing in creating content for my seminary classes in both digital and print media. I am skilled in tools such as Canva and Adobe Photoshop. I adapt well to feedback, meet deadlines efficiently, and combined creativity.

I believe emotional intelligence helped me build strong relationships, communicate clearly, and maintain a positive and healthy work environment. I am calm and composed in pressure situations, listen well, and with empathy. I am open to receiving feedback and using it to grow personally and professionally.