Customer Success Manager | GHL CRM | Shopify | Client Support

Overview

Looking for full-time work (8 hours/day)

at $11.45/hour ($2,201.60/month)

Bachelors degree

Last Active

June 26th, 2026 (yesterday)

Member Since

March 27th, 2017

Profile Description

With nearly 10 years of experience in Customer Support, Customer Success, Account Management, and eCommerce Operations, I help businesses build stronger customer relationships, streamline operations, and create systems that support long-term growth.

Throughout my career, I've worked with enterprise clients, growing businesses, and online stores, giving me a well-rounded understanding of the entire customer journey, from lead management and onboarding to post-purchase support and customer retention.

My background in enterprise account management has strengthened my ability to build lasting client relationships, resolve complex customer concerns, and collaborate with cross-functional teams to deliver exceptional service. I'm equally comfortable supporting day-to-day customer operations or managing strategic client accounts.

In addition to customer-facing roles, I have hands-on experience with GoHighLevel CRM, helping businesses organize pipelines, automate workflows, manage customer data, and improve operational efficiency. I also understand the fast-paced nature of eCommerce, including Shopify store operations, order management, customer inquiries, returns, supplier coordination, and creating seamless customer experiences.

### What I can help you with:

**GoHighLevel CRM**

* CRM setup and organization
* Pipeline management
* Workflow automation
* Email and SMS automation
* Lead management
* Client onboarding
* Calendar, forms, and opportunities

**Customer Success & Account Management**

* Customer onboarding
* Client relationship management
* Customer retention
* Account management
* Business reviews
* Customer lifecycle management
* Upselling and cross-selling opportunities

**Customer Support**

* Email support
* Live chat support
* Help desk management
* Order inquiries
* Escalation handling
* Customer satisfaction improvement

**eCommerce Operations**

* Shopify store management
* Order processing
* Shipping and fulfillment coordination
* Returns and refund management
* Product listing support
* Supplier coordination
* SOP creation and process improvement

### Tools I use:

* GoHighLevel
* Shopify
* Salesforce
* Zendesk
* Jira
* Google Workspace
* Microsoft 365
* Slack
* Notion

If you're looking for someone who is dependable, proactive, detail-oriented, and committed to helping your business grow, I'd love the opportunity to be part of your team.