Reliable General VA | Your Go-To for Admin & Recruitment

I successfully filled over 20 + sales roles within six months, managing the end-to-end recruitment process—from creating job posts to sending offer letters—using platforms like LinkedIn Recruiter, Indeed, and an in-house ATS. I scheduled and hosted interviews via Zoom and Google Meet across multiple time zones, ensuring calendar coordination and prompt follow-ups with all stakeholders. I also designed job posters using Canva and managed their distribution across LinkedIn, Facebook, and Instagram to boost visibility. In addition, I wrote offer letters, supported onboarding activities, and responded accurately to various recruitment-related inquiries.

I provided detailed information about the psychological services offered, assisting clients in understanding available options and guiding them through the booking process. I managed therapy appointments using Google Calendar, optimized therapist schedules, and helped reduce no‑show rates through timely SMS and email reminders. Additionally, I prepared playroom resources and supported session logistics, all while maintaining strict confidentiality and professionalism in handling sensitive client information.

I handled 80 to 100 inbound calls per day for Virgin Mobile Canada, assisting customers with billing inquiries, plan adjustments, and technical concerns. I documented each case thoroughly, ensuring accurate and timely resolution. In addition to providing support, I actively identified product upgrade opportunities and initiated sales pitches, consistently contributing to customer satisfaction and service efficiency.