Client Support Admin

Skilled IT support professional with hands-on experience in diagnosing and resolving a wide range of technical issues, including hardware failures, software errors, connectivity problems, and system performance concerns. Adept at providing clear and effective troubleshooting support via multiple channels, including in-person, remote tools, and email.

I have strong experience providing chat support for construction software platforms, combining excellent customer service skills with a solid understanding of construction industry workflows. My role has involved assisting contractors, project managers, and field teams with real-time support through live chat, helping them navigate software tools designed for project management, scheduling, estimating, and field reporting.

Experienced IT support professional with a strong background in troubleshooting and resolving a wide range of computer issues, including hardware, software, network, and system performance problems. Skilled in diagnosing root causes, implementing effective solutions, and providing clear, user-friendly guidance to end users. Proven ability to support both remote and onsite users, ensuring minimal downtime and maximum productivity.

I have hands-on experience using HubSpot’s ticketing system to manage customer support and service workflows. I’m proficient in creating, organizing, and tracking support tickets, assigning them to the appropriate team members, and ensuring timely resolution. I understand how to use HubSpot’s tools to categorize issues, prioritize tasks, and maintain clear communication with customers throughout the support process. My familiarity with HubSpot helps improve customer satisfaction by streamlining support operations and keeping service teams aligned.

have foundational knowledge in web development, with experience using key technologies such as HTML, CSS, JavaScript, and PHP. I can build and structure responsive web pages using HTML and CSS, add interactivity with JavaScript, and implement simple backend functionality using PHP. My understanding of these core technologies allows me to create functional websites and understand how front-end and back-end elements work together in a web environment. I'm continuously building on this base to expand my capabilities in modern web development.