Dedicated customer service professional with 5 years of experience in healthcare insurance support. Proven ability to handle complex member inquiries, resolve claims issues, and provide clear guidance on benefits and coverage. Strong technical aptitude with the ability to quickly learn and adapt to new systems and platforms. Passionate about delivering efficient, empathetic service in fast-paced environments.
Customer service professional with a 5-year track record in healthcare insurance, now seeking to leverage my skills in a more technical or operations-focused role. Recognized for quickly mastering systems, improving service workflows, and resolving high-volume member concerns with accuracy and empathy. Strong interest in health tech and digital process improvement. I am also known for handling high volumes of sensitive data with precision and efficiency. Strong knowledge of administrative systems, data entry, and basic record-keeping. Skilled in using spreadsheets, CRM tools, and claims platforms. Currently expanding expertise into bookkeeping and financial record management with a passion for organization and accuracy.
Experience: 2 - 5 years
Oversaw daily customer service operations, ensuring prompt and accurate resolution of member inquiries. Streamlined communication processes and supported team members to maintain high-quality service standards in a healthcare insurance environment.
Experience: 6 months - 1 year
Demonstrated ability to quickly learn new software and processes, adapting seamlessly to changes in technology and work environment to maintain high performance and support team goals.
Experience: 6 months - 1 year
Assisted in reviewing and verifying insurance claims for accuracy and completeness, ensuring timely resolution and compliance with policy guidelines. Coordinated with members and providers to address discrepancies and facilitate claim approvals.
βFor years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.β
Tyler Gies
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