Knowledgeable Customer Support Specialist

Overview

Looking for full-time work (8 hours/day)

at $5.46/hour ($1,056.00/month)

College undergrad

Last Active

July 6th, 2026 (10 days ago)

Member Since

March 24th, 2017

Profile Description

Professional Summary
I bring over 6 years of experience in customer support, healthcare virtual assistance, and administrative operations, with strong communication, technical, and problem-solving skills. My career began in the BPO industry, working with various call center companies primarily as a Customer Service Representative and Technical Support Specialist, where I assisted customers with internet connectivity issues and guided them through system updates for Microsoft, Apple, and mobile operating systems.
Over the years, I’ve become highly proficient in tools such as Microsoft Office (Excel, Word, PowerPoint), Google Workspace (Docs, Sheets, Drive), WordPress, and Adobe tools. I also have a working knowledge of Photoshop and am a quick learner who thrives in tech-driven environments. My writing skills are strong—I'm especially detailed and accurate when producing written content.
I hold a Pharmacy background in college, giving me a solid foundation in pharmaceutical knowledge, which has complemented my work in healthcare-related roles. I’m highly organized, capable of working with minimal supervision, and consistently deliver work on time.
Virtual Assistant Experience (February 2022 – March 2025)

Over the past 3 years, I’ve worked as a Healthcare Virtual Assistant and Executive/Administrative Assistant directly supporting a U.S.-based executives. My responsibilities included:
Organizing files, folders, and documents on Google Drive
Scheduling patient appointments
Drafting and organizing medical chart notes
Exporting and digitizing X-rays for non-personal and personal injury cases
Coordinating communications between patients, doctors, and attorneys via email
Creating and maintaining Google Sheets for internal tracking
Designing simple marketing flyers and materials
Managing social media platforms
Sending text reminders to patients
Writing personal injury (PI) narratives for attorney use
Operations Specialist at Opkit (2024)

I also worked with Opkit, a tech-driven healthcare platform, as an Operations Specialist, where I was part of the team helping build AI for healthcare systems. My key contributions included:
Insurance verification through platforms like Availity and direct provider calls
Patient scheduling coordination across different healthcare networks
Quality assurance (QA) reviews of AI-generated outputs (booleans), ensuring accuracy in eligibility and benefit extraction
Supporting the development and refinement of AI models through real-time feedback and data validation
This role deepened my exposure to AI integration in healthcare operations and strengthened my analytical and process evaluation skills.
Career Objective

I am currently seeking a full-time, long-term, and stable opportunity where I can grow professionally while helping your business reach its goals. As a parent, I am driven not only by the need to provide for my children but also by the desire to contribute meaningfully to the teams I join. Your success is my success.